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Wed, Nov 21, 2018 11:20 AM

My new Amazon Fire stick and Echo will not connect to my wifi network, how to solve?

We just purchased a new Amazon Fire TV Stick and Amazon Echo Dot. I followed all the direction via the echo dot and "alexa" states "not connected to wifi". 

My other wireless devices are working okay, why will my TV stick not connect to my wifi?

thank you,



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137.2K Messages

2 years ago

Thanks for reaching out to us @WayneNKansas!


We're here to assist with your Amazon Fire stick inquiry. Check out this article that can help with Connecting your Amazon Fire TV/Stick, its tagged as a solution! Let us know if this article helps you out.

Denise, AT&T Community Specialist

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