Military Appreciation: Exclusive savings for military, veterans, and their families!
Need help with your equipment?
toby1830's profile

Contributor

 • 

1 Message

Mon, Apr 6, 2015 3:51 PM

Moving, unable to transfer service

Trying to move my Uverse internet to new apt. Been trying since 3/23/15.

AT&T says someone has service there. The person that moved out didn't even have AT&T internet. They finally gave me the name of the person that supposedly has service and she has been gone from that apartment for over a year.

Apartment manager called told them she doesn't live there. But as of 4/4/15 no one can do anything about it. 1 customer service told it it might be a dry line. Meaning AT&T didn't disconnect it properly.

I have made at least 10 attempts to get my service moved. Manage made at least 3 calls.

4/4 it was suppose to be turned over to a manager at AT&T to investigate. Still nothing.

This is crazy a company like AT&T can't fix this. How can someone that doen't live there tie up the service i want.

I'm an AT&T retiree and I would sure hate to have  any other internet service. Cause the service is good if you can get it.

Community Support

 • 

6.7K Messages

7 y مضت

Hi @toby1830,

 

I am sorry about the issues you are having trying to order service. We will be glad to help. If you could please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

Keep an eye on the envelope.png at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

 

-David T

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.