Skip to main content
AT&T Community Forums
Announcements
Get to the head of the class with our Back to School deals!
P

New Member

 • 

3 Messages

Sat, May 30, 2020 1:04 AM

Mf279

I have a MF279 which kept losing service. Got through to customer and after tests and sending updates I can now get a signal. Now the WiFi connection won’t work. I take the battery out or just turn on/off. My iPad connects for about 1 minute then is no longer visible. I have a security system and a thermostat and none will stay connected

Responses

Brand User
ATTHelp

Community Support

 • 

124.8K Messages

a month ago

Hi @PamelaLS,

 

Thank you for reaching back. We want to take a closer look.

 

We are curious to know what you mean when you said the WiFi connection does not work. Are you having trouble with the visibility of your hotspot device or when you connect it with your devices, it does not connect to the internet. Also, do you have a way to check your data plan balance to be sure that you still have data. How long have you had this device?

 

Let us know so we can assist further.

 

Doyin, AT&T Community Specialist.

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

3 Messages

About 3 weeks ago, I wasn’t getting service. I called they ran some updates then I got service and everything was fine. One day later, green service lights were on but not the WiFi light and no devices would connect ie my security system or my thermostat or iPad. Turned off and on. Reset. Took battery out. Service but no connection to devices. Next day back to square one. No service lights but WiFi connects to devices. I don’t know the service plan but I know I haven’t gone over because the signal isn’t strong enough the stream anything. Only use it for my security system thermostat and playing games on my iPad

Brand User
ATTHelp

Community Support

 • 

124.8K Messages

Hey there @PamelaLS!

 

To resolve your intermittent service experience we recommend removing and reinserting the SIM card. Sometimes the chip can become loose or damaged and require re-seating or replacing.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

3 Messages

thanks but that didn’t work. Can this be taken to an att store. I’ve been calling since Friday and can’t get routed to the right person.

Brand User
ATTHelp

Community Support

 • 

124.8K Messages

Hello @PamelaLS!

 

You may need to visit an AT&T Store to replace your SIM card. We invite you to visit the link, call to verify if they have the SIM card in stock, and schedule an appointment if confirmed.

 

Also, if your device is still under a year old it may still qualify for replacement under the manufacturer's warranty.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question