New Member
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2 Messages
McAfee download issues
After having the "go around" with ATT Tech Support and not getting any answers yet, I decided to post. We have four accounts of McAfee, we uninstalled from one computer to place it into a new computer. We have done this before WITH NO ISSUES. Low and behold we logged in, we "got it," then used the "English download" button and VOILA.. we're in a McAfee website where it wanted us to PICK A PLAN.. Before it is asked: No, our login name and password will NOT WORK in the McAfee site. We don't need a new plan, we need the download to work properly from the ATT site. ATT needs to LOOK AT THE PROBLEMS associated with the download buttons directing people to the McAfee site instead of being able to download seamlessly. As I said we've done this before WITHOUT problems. Not only that, we used to able to see the McAfee accounts we have..but nope.. no more. We are paying a whole lot of money for a whole lot of runarounds. ATT told me it was a McAfee problem..it's not! Please check out your download site and repair as soon as possible. Thank you!
JefferMC
ACE - Expert
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32.4K Messages
2 years ago
I believe that AT&T's web site is sending you to a URL on McAfee's website that at one point resulted in a download of the application.
I think McAfee has changed things, because for a while that would download, but it would not install. Now apparently, it redirects to the plan sign up page.
Now, did McAfee tell AT&T that you need to redirect to a new URL and AT&T hasn't done it? Can't say. But I also can't say this is 100% AT&T's fault until I know that it was them that dropped this ball.
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ATTHelp
Community Support
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215.7K Messages
2 years ago
We understand how frustrating this can be and we're here to help with your MacAfee, @jemaasch.
Here is more information on how to install AT&T internet security suite. Scroll down to the Install Internet Security Suite section and try using the link provided there and let us know what happens.
Elmi, AT&T Community Specialist.
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JefferMC
ACE - Expert
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32.4K Messages
2 years ago
Hey, Elmi, did you actually try that article out for yourself to see if it worked? Did you notice that this user has successfully followed the McAfee procedure several times in the past?
Do you understand how frustrating it can be when someone throws at you the same instructions you've already followed and acts like they've done you some favor?
I have tried the instructions in that article. I, too, got to the main McAfee page.
Several people have posted the exact same thing in the past 4 days.
Please, Elmi. Make yourself useful. Somehow.
(edited)
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magredc5
New Member
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7 Messages
2 years ago
AT&T knows they have an issue. I've installed the software on two PCs over the past few years and need to download to reinstall on one of them. Over the past month I've been unable to download and was getting the run around. I spoke to both AT&T Tech Support and McAfee Tech Support. AT&T opened a ticket with McAfee (but the issue was already known by AT&T). Finally McAfee directed me back to their AT&T counterpart who acknowledged that their download link does not work and has been broken for quite some time. The McAfee site does not recognized the AT&T login credentials so it's either an account validation issue or related. AT&T would only say they're working on it and to have patience with no ETA. This type of answer is baffling in the tech support world where this is considered a service affecting issue, and should not be taking months to fix or provide a work around. BTW, while troubleshooting with AT&T we verified that my currently installed McAfee s/w is confirmed as "subscribed" meaning the app is properly validating my account. Fixing the login/download issue should not be that hard. It would be nice if the "Help" users on this forum would take some ownership to check within their own company for details of the issue and status rather than reading from a script to follow the download instructions that they could easily verify as broken. We need an ETA for resolution.
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