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brob785's profile

Contributor

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1 Message

Wed, Nov 4, 2015 3:49 AM

Latency/6rd Continuity Failures, Issues with DNS Servers

I'm having packet loss failures for the past month when my devices pinging the ATT DNS servers (68.94.156.9 and 68.94.157.9). NVG589 Max Plus 18Mb internet connection. This is causing major intermittent latency issues on all of my devices. My normal 15-30ms ping is spiking to 700-1000ms periodically when gaming on my desktop and PS4 (both hardwired). When noticing these spikes, I will always see the 6rd Continuity diagnostic failure from the gateway as well.

 

2 ping tries to the primary DNS server that I just attempted.

 

PING 68.94.156.9 (68.94.156.9): 56 data bytes
64 bytes from 68.94.156.9: seq=0 ttl=59 time=10.608 ms
64 bytes from 68.94.156.9: seq=1 ttl=59 time=10.106 ms
64 bytes from 68.94.156.9: seq=2 ttl=59 time=10.429 ms

--- 68.94.156.9 ping statistics ---
4 packets transmitted, 3 packets received, 25% packet loss
round-trip min/avg/max = 10.106/10.381/10.608 ms

 

PING 68.94.156.9 (68.94.156.9): 56 data bytes
64 bytes from 68.94.156.9: seq=0 ttl=59 time=10.160 ms
64 bytes from 68.94.156.9: seq=3 ttl=59 time=10.197 ms

--- 68.94.156.9 ping statistics ---
4 packets transmitted, 2 packets received, 50% packet loss
round-trip min/avg/max = 10.160/10.178/10.197 ms

 

JefferMC

ACE - Expert

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29.3K Messages

7年前

Turn off IPv6 on the NVG589.

 

Community Support

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6.7K Messages

7年前

Hi @brob785,

 

We have received your message and look forward to working with you on this issue. One thing that does help is what JefferMC stated in disabling the IPv6. Here is a post that goes over it.

 

-ATTU-verseCare

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