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Wednesday, November 4th, 2015 3:49 AM

Latency/6rd Continuity Failures, Issues with DNS Servers

I'm having packet loss failures for the past month when my devices pinging the ATT DNS servers ( and NVG589 Max Plus 18Mb internet connection. This is causing major intermittent latency issues on all of my devices. My normal 15-30ms ping is spiking to 700-1000ms periodically when gaming on my desktop and PS4 (both hardwired). When noticing these spikes, I will always see the 6rd Continuity diagnostic failure from the gateway as well.


2 ping tries to the primary DNS server that I just attempted.


PING ( 56 data bytes
64 bytes from seq=0 ttl=59 time=10.608 ms
64 bytes from seq=1 ttl=59 time=10.106 ms
64 bytes from seq=2 ttl=59 time=10.429 ms

--- ping statistics ---
4 packets transmitted, 3 packets received, 25% packet loss
round-trip min/avg/max = 10.106/10.381/10.608 ms


PING ( 56 data bytes
64 bytes from seq=0 ttl=59 time=10.160 ms
64 bytes from seq=3 ttl=59 time=10.197 ms

--- ping statistics ---
4 packets transmitted, 2 packets received, 50% packet loss
round-trip min/avg/max = 10.160/10.178/10.197 ms


ACE - Expert


34.3K Messages

8 years ago

Turn off IPv6 on the NVG589.


Community Support


6.7K Messages

8 years ago

Hi @brob785,


We have received your message and look forward to working with you on this issue. One thing that does help is what JefferMC stated in disabling the IPv6. Here is a post that goes over it.



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