Issues with Blinking Red Broadband or Services Down - Help & Solutions from the AT&T Community

Blinking red and lost internet after 10 hours, I have reset 3 times but failed. 

Sounds like I'm not the only one having issues with the internet. I ordered wireless internet on the 2nd of Aug. received the modem (U-verse) on the 4th, hooked 2 cables in and what a total disappointment. All the lights just go haywire, green to red. Had a tech come out on the 8th, had to come back on the 9th to run wires to the house, he said it should be fine now, still not working right, I can't even stay online long enough to check my emails. I called them back yesterday, after he punched in allot of buttons, he said, it looks like you're not getting a good connection, you think? someone is supposed to come back in the morning, Aug. 21st. I told the guy on the phone if it doesn't work this time, I'm going with another service. I'm not paying $60.00 dollar's a month for this, he said they would get it up and running. I told him I hope I'm not charged for the days I've had these issues, he just said we can take care of that. I got my 1st months bill yesterday and guess what it said: $60.69, I don't think so! I've never seen anything like it. I've had internet (with another ISP) for years but I've never had an issue like this. This is my 1st time with AT&T internet service, I've always had cell phone service with them, but I won't be a customer for internet. I believe they can make it without 1 less customer. It's a sad situation. What's funny, he asked me if I had the cables hooked in correctly, WHAT? my 5 year old grand-daughter can plug in 2 cables.

Hello @knfrank

We appreciate you reviewing our Community Forum and reaching out.This is certainly not the experience that we would imagine for our new customers and it's unfortunate that you have encountered troubles with self-installation. We're glad to respond through our Community Forum. 

Keep in mind when it comes to troubleshooting, basic questions will be asked regarding connections, etc. You would be surprised how many times a simple mistake can be made with connections. We certainly wouldn't question your ability for a self-installation. 

Sometimes self-installations can go south, no fault of the customer. Many variables are involved including outside cabling, equipment failures, etc. Not knowing the specifics, we can assume that a premise tech was initially dispatched for review and something may have been missed, therefore requiring dispatch for today 8/21.

We're hopeful that a resolution will be met and you can access your AT&T Internet services without further troubles. At this time, we will hope that the scheduled dispatch will resolve any outstanding issues. Should you need any further support, let us know. 

Chad, AT&T Community Specialist. 

I currently have the Red Service light blinking on my router, but my interent is working. I work from home and I need the internet to get through the shift. Do you think there's anything wrong with my router? I'm scared to reboot it because it's been working fine just blinking red. I'll reboot the router after work. But I'm just wondering what kind of issue this could be.

Thanks you.

We have att came from charter worst decision ever for internet having the same problems have had nothing but problems with internet modem cable internet connection att is the worst company on the planet will be going back to charter had no choice when moved here since charter did not offer service here now they do 

I'm in the same situation.  Fixed wireless service, only works about 50% of the time over the last 2 months that I have had this service.  I've had a technician come out about 5 times now, replacing the antenna and testing other things.  Problem returns almost immediately after he leaves.  Once I was told repairs were being done to the tower itself.  That helped for a few days but here I am again with no service.

I was told that AT&T knows it has inadequate equipment on the tower or within their system to handle all the customers at the same time.  If you're lucky enough to be connected, great.  But they are intentionally restricting access to paying customers knowing it would down the system for everyone.  So they are choosing to upset a few customers rather than everyone.

AT&T shouldn't sell this service to people if it's not ready of if their infrastructure is inadequate.  If anyone in the Lake Mills, WI area has a better solution, please respond.  I would change service if there was an alternative.  But I'm out in the country and I don't believe there is.  This is probably why Verizon doesn't offer this.  They could, but they know the service is poor and rather than take our money they don't offer.

Phế Liệu Quang Đạt: Thanks your sharing. 

I love paying monthly for this plastic box that blinks red constantly . no matter what u do it never fails to return blinking red. Extremley consistant and beyond reliable if thats what ur looking for. The only thing i find more enjoyable is soaking all my money in soft butter for roughly 15 min then adding in 2 cans of carrots undrained and a entire jar of maricle whip then forcing it down my garbage disposal until it smokes. But honestly their both neck and neck. 

Thank u for robbing me during todays current world status. Lick my butthole att.

i am on autopay on my at&t mobile broadband hotspot netgear nighthawk mr1100 and my service keeps getting disconnected . i take it to at&t store and they tell me my IMEI number keeps getting changed . they reset it and it gets disconnected before i get home. i contact tech support and they tell me the IMEI NUMBER IS being changed .