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jelder1025's profile

Tutor

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6 Messages

Wed, Mar 6, 2019 4:02 AM

Is there a place to check if an IP address is blocked on the mobile network servers?

All sites on one of our ip addresses are timing out and failing to load when we try accessing them over AT&T LTE / 4G.  They load fine over wifi and other carrier's 4g networks.

Is there a way to check if they are actually being blocked? Or a way to find out why they are failing on at&t specifically?

 

Thanks

 

John

ATTHelp

Community Support

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200.7K Messages

4 y مضت

Hi @jelder1025!

Thank you for reaching out to us! To get started, we suggest that you send an email to our team at abuse_rbl@abuse-att.net to get the needed help.


Let us know if you need anything else!

Yetty, AT&T Community Specialist

Tutor

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6 Messages

4 y مضت

Thank you.  We've sent an email that way.  Does anyone know how long it takes them to get back to us on it? Roughly.

Tutor

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6 Messages

4 y مضت

Is there a way to get a status update on what is going on with this?  Still no response from abuse_rbl@abuse-att.net and still can;t access any sites on our server through the att network.  This is costing us money and may soon cost us clients.  Starting to get a little impatient.

 

John

TechUnlimitedGroup

Tutor

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6 Messages

4 y مضت

Still no response from abuse-att.net and still being blocked for all protocols and ports on att mobile network.  Is this the level of customer service we should be expecting?

Tutor

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5 Messages

3 y مضت

I am experiencing the same thing. AT&T blocked my access to my remote server. I can work around it but it is annoying. Does abuse work?

Tutor

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6 Messages

3 y مضت

Unfortunately, no. It appears to me that they just don't care. After months of attempting to contact them we still have yet to receive a reply.  We finally broke down and paid to get a new subnet of ips. 

 

Hope they do a better job for you. Good luck.

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