Tutor
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6 Messages
Is there a place to check if an IP address is blocked on the mobile network servers?
All sites on one of our ip addresses are timing out and failing to load when we try accessing them over AT&T LTE / 4G. They load fine over wifi and other carrier's 4g networks.
Is there a way to check if they are actually being blocked? Or a way to find out why they are failing on at&t specifically?
Thanks
John
ATTHelp
Community Support
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225.3K Messages
5 years ago
Hi @jelder1025!
Thank you for reaching out to us! To get started, we suggest that you send an email to our team at abuse_rbl@abuse-att.net to get the needed help.
Let us know if you need anything else!
Yetty, AT&T Community Specialist
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jelder1025
Tutor
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6 Messages
5 years ago
Thank you. We've sent an email that way. Does anyone know how long it takes them to get back to us on it? Roughly.
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jelder1025
Tutor
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6 Messages
5 years ago
Is there a way to get a status update on what is going on with this? Still no response from abuse_rbl@abuse-att.net and still can;t access any sites on our server through the att network. This is costing us money and may soon cost us clients. Starting to get a little impatient.
John
TechUnlimitedGroup
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jelder1025
Tutor
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6 Messages
5 years ago
Still no response from abuse-att.net and still being blocked for all protocols and ports on att mobile network. Is this the level of customer service we should be expecting?
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gentouru
Tutor
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5 Messages
5 years ago
I am experiencing the same thing. AT&T blocked my access to my remote server. I can work around it but it is annoying. Does abuse work?
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jelder1025
Tutor
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6 Messages
5 years ago
Unfortunately, no. It appears to me that they just don't care. After months of attempting to contact them we still have yet to receive a reply. We finally broke down and paid to get a new subnet of ips.
Hope they do a better job for you. Good luck.
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