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laste73

Teacher

 • 

21 Messages

Mon, Jul 6, 2020 4:29 PM

IPv4/IPv6 are turned off

Both IPv4/IPv6 are turned off on my computer.  I ran a check to see what my compatibility would be for IPv6 and it stated I would be eligible for High Speed Internet.  I thought I already had High Speed Internet connectivity.  If I don't have High Speed Internet, then is there an additional charge for this? Is this why my Internet has been extremely slow and non-responsive lately?

 

Please advise.

 

Thanks

Responses

Brand User
ATTHelp

Community Support

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128K Messages

a month ago

We're here to help @laste73, with your internet concerns.

What internet plan are you currently on? Please let us know, looking forward to your response.

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
laste73

Teacher

 • 

21 Messages

a month ago

Checked and no connectivity for IPv4/IPv6.. what's that about?

 

My bill shows I have Internet 18.  Other higher MBPS Internet services noted on the AT&T website, why am I stuck with 18 for the same price? 

Thanks

 

Brand User
ATTHelp

Community Support

 • 

128K Messages

Here to help, @laste73.

 

 

We recommend checking to see what AT&T internet options are available to you and any available upgrade options. We also have some useful information about internet protocol version 6 or IPv6 and how to enable it.

 

 

Let us know if this helps!

 

 

Elmi, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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