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IPv4/IPv6 are turned off

Both IPv4/IPv6 are turned off on my computer. I ran a check to see what my compatibility would be for IPv6 and it stated I would be eligible for High Speed Internet. I thought I already had High Speed Internet connectivity. If I don't have High Speed Internet, then is there an additional charge for this? Is this why my Internet has been extremely slow and non-responsive lately?

Please advise.

Thanks

Responses

ATTHelp

Community Support

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231.2K Messages

4 years ago

We're here to help @laste73, with your internet concerns.

What internet plan are you currently on? Please let us know, looking forward to your response.

Charles, AT&T Community Specialist

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laste73

Teacher

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24 Messages

4 years ago

Checked and no connectivity for IPv4/IPv6.. what's that about?

My bill shows I have Internet 18. Other higher MBPS Internet services noted on the AT&T website, why am I stuck with 18 for the same price?

Thanks

1

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ATTHelp

Community Support

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231.2K Messages

Here to help, @laste73.

We recommend checking to see what AT&T internet options are available to you and any available upgrade options. We also have some useful information about internet protocol version 6 or IPv6 and how to enable it.

Let us know if this helps!

Elmi, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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4 years ago

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laste73

IPv4/IPv6 are turned off

ATTHelp

laste73

ATTHelp

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