Internet went out over night

My internet was working fine last night I wake up this morning to it not working. So I decided to check the home manager app. Says I have a delayed wire burying

Appointment. I have not set any appointments and now I’m begin told I need a technician to come out here but the earliest I can get on is Tuesday/Jan 3. I’ve tried calling customer support and the Wire burying company but only have gotten robots. I have not reliable way to figure out why internet service is out and just been pushed to wait.