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Internet strength
Please help! I ran the home strength signal test and it says strong signal, but my tv is buffering when watching tv apps ? What can be the cause of this and how can it be remedied?
New Member
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1 Message
Please help! I ran the home strength signal test and it says strong signal, but my tv is buffering when watching tv apps ? What can be the cause of this and how can it be remedied?
ATTHelp
Community Support
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231.3K Messages
4 years ago
We can help with those buffering issues, @Marietti.
Usually buffering indicates an internet slowdown. Try checking our High Ping & Latency Guide. It has some great tips to help find the source of these problems. You may have to disconnect all devices and test them one at a time.
If you haven’t in awhile, resetting your Gateway may get this issue resolved as well.
It sounds like you've already checked Smart Home Manager, so great job. Out of curiosity, have you used that to check the specific speeds your TV gets? It’s possible you have strong signal strength, but your TV is pulling down slower speeds than other devices on your network.
Lastly, which Internet plan do you subscribe to? The higher your speed, the less likely buffering will be a problem. The more devices you have connected to the internet, the slower each device will run. This may not be a signal issue at all, it may be a speed issue.
Get back to us when you can, @Marietti, we’re here to help!
Genevieve, AT&T Community Specialist
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