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tgonzalez822's profile

Contributor

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1 Message

Fri, Jul 27, 2018 2:38 AM

Closed

Internet slows down every night

Every night, without fail, my internet slows down to the point where we can't utilize our laptops nor watch Netflix or anything else on our streaming devices. I have AT&T fiber which was their first suggestion but it hasn't fixed anything. It's to the point that while watching a show my app stopped and the message appeared that I wasn't connected to the internet. This is so frustrating I'm ready to move to another provider.

Responses

Contributor

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1 Message

2 years ago

I have the same issue as well, especially at night. 50mps package and I’m not even getting close to that, When I had a slower plan I rarely would be disconnected, but now seems like total opposite even with WiFI extenders. What’s strange is when I do ATT speed test, it’s close to my plan, but if if I try Okla Speed test its complete garbage, below  5mps which is about right considering how slow and laggy everything is, and that’s with only 1 unit using signal. I have had a few techs come out they say the same thing, everything is good. I like Uverse, been a customer for over 10 years, but this is getting bad, plus other providers offer way more MPS than ATT in my area.  May have to switch isince this has been going on for over year.

Contributor

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2 Messages

a year ago

Same issue here in St. Louis. I've had the service for 2-3 weeks. I have 300 service. I get approx. 180-300 during the day and 5-10 at night. I have ATT TV service as well and it buffers repeatedly at night, like clockwork. If they can't fix this I'll get out of the contract. Balee dat!!

New Member

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3 Messages

I'm having the same issue. Like clock work, internet stops working. Think we should get Attorney General involved

New Member

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1 Message

a year ago

My internet absolutely TANKS at late night which is unacceptable since that's the time when i'm actually the only one on the internet in the home. It's to the point where i'm constantly disconnected from the internet completely after we have already upgraded to a higher tier internet through AT&T. Honestly i wouldn't recommend you guys to anyone. it is ridiculous.

New Member

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2 Messages

7 months ago

Sounds like my issue too, what the H is happening ATT?! My internet service through the wifi gateway is usually very good but about 2 weeks ago it began to drop signal strength between hours of 12am -4am Est. Works just fine throughout the day, I've tried with several different devices (but only 1 connected so its not an over tasked issue), rebooted ect to no avail. Only variable is the time of day ...so comes midnight and ATT turns into a pumpkin! 

New Member

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1 Message

7 months ago

You are not the only one that has that problem.  I have it also and it (Edited per community guidelines).  Because I have direct TV and there are NO fiber optics lines in my neighborhood and Spectrum always have problem we are hampard.

(edited)

New Member

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2 Messages

2 months ago

I am experiencing the same problem. Every night my internet stalls on me, especially when I am on Facebook and communicating with friends. I upgraded my speed, when it was recommended that would help. It did not. I am the only one using my highspeed connection AND I am at a hardwired pc. WHAT is going on?

Varalakshmi

Moderator

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570 Messages

2 months ago

Hi @mbobok

 

Thank you for sharing your concern.

 

As per AT&T Community Guidelines, we will have to close this thread, as it is 2 years old. We would request you to post it as a new conversation.

 

Have a great day!

 

Regards, 
AT&T Moderator

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