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Contributor

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1 Message

Fri, Jul 27, 2018 2:38 AM

Internet slows down every night

Every night, without fail, my internet slows down to the point where we can't utilize our laptops nor watch Netflix or anything else on our streaming devices. I have AT&T fiber which was their first suggestion but it hasn't fixed anything. It's to the point that while watching a show my app stopped and the message appeared that I wasn't connected to the internet. This is so frustrating I'm ready to move to another provider.

Responses

Accepted Solution

ATTHelpForums

Community Support

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2.4K Messages

4 months ago

Hi all,

We have seen this issue come up frequently, even more so given the current climate.

The main reason for drops in speed in the evenings, that is the time when everyone is home and online. If everyone in the home is streaming, gaming, or using an online service that requires a lot of bandwidth, your speeds will slow down and normal.

When you factor in Wi-Fi speed and how it can drop in have because of EMI, it adds to the slow experience. Updating/ testing different Wi-Fi channels and optimizing your environment is key.

In other instances, upgrading your speed is another solution. Especially if you have a low tier plan.

While this is not the solution for all issues, it is a frequent one we see. Check out our Internet Quick Fixes for additional solutions.

ChrisZ, AT&T Community Specialist

(edited)

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

Chris,

Honestly, it’s not realistic in this environment, to afford an upgrade for some of us. Also, I live in the country. I experience throttling down every night at the same time. Why? We pay for a, somewhat, consistent speed 24/7. I assume it’s to benefit AT&T’s bottom line but it’s certainly seems illegal to be doing this to its customers. Can you tell me how to test different wifi channels out here in the country? Is that an option?

Brand User
ATTHelp

Community Support

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127K Messages

2 years ago

Hi @tgonzalez822

 

We'll be sending you a Private Message to gather more details about this and start working toward a solution. Be sure to check your inbox for the message!

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

This has been happening for over a year. At about 10:22 PST standard time every night, this happens. I can’t stream video or even surf the web. DURING THE FIRES THEY DID NOT DO THIS! I don’t even get unlimited internet. I get 250gb a month. It’s a scam that AT&T is not allowing consistent speed 24/7 and during CV19, we’ll notice it even more.

Contributor

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1 Message

2 years ago

We have the exact same issue,  it's very frustrating. 

Contributor

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2 Messages

2 years ago

I recently upgraded to ATT Fiber as well...actually one of the first on the street to utilize it.  Mine drops dramatically at night, but even fluctuates significantly during the day as well.

Contributor

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1 Message

2 years ago

Mine does the same thing and its quite frustrating.  It gets so bad I get booted out of games I am trying to play online.  It happens both via wifi and wired connection.  

I have even gone to lengths of moving my computer to the living room to used a wired connections and it still does it.  

I have also bought a NetGear Nighthawk AC1900 and turned off the wifi on the att router/modem combo to utilize just the NetGear--still doesnt help during the night.    

Last night I was under 3mbps and this morning I'm back at 17.7mbps.  

I wish I could game at night.  

Tutor

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2 Messages

2 years ago

Same trouble here.  Actually someone came out and “fixed” it today.  Same thing again tonight.  I have a college student that needs to do homework and testing online.  This is ridiculous 

Contributor

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1 Message

2 years ago

Same here. Makes me thing ATT doesnt have the sever strength to handle the amount of people that get online in the evenings when they get home. My wife and I are looking for another provider.

Tutor

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11 Messages

a year ago

I’ve got the same problem, I’ve had 5 techs out. It works when they’re here...during the day!!! But I work late, and am the only one using the internet!!! They won’t let me out of my contract and can’t fix it. I’m going to start getting on social media and letting people know to stay away from att fiber!!!!

R Robinson

Tutor

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11 Messages

a year ago

I have att wireless, I turn off the WiFi and use the wireless network because it’s faster! That shouldn’t be the case with gigabit internet.

Contributor

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1 Message

a year ago

I have ATT Wireless. For the whole day my internet has been at a snail's pace. I've reset my router 3 or 4 times, rebooted the gateway with the SmartHome app, and it's done absolutely nothing. Everything was fine yesterday, but now I can't use any kind of streaming service and higher traffic websites like Twitter won't load at all.

Contributor

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1 Message

a year ago

This is ridiculous!!  I have had roughly 10 service technicians out to my house and it never fails. They say it's running great but after about 6pm for every hour we experience 20 minutes on average of no internet. I am an IT solutions manager for a Fortune 500 company and it disgusts me that I even pay for internet to a company that can't even make their service work.  I live in an area where options are limited or I would have switched a long time ago if I had options. Mine will slow down enough that it wont even load a simple web page. Get your crap together AT&T!!

Contributor

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1 Message

a year ago

Has anyone received resolution on why the internet slows down every night?  It's like clockwork in my household, forget about watching anything from 8:45pm to 9:30pm.  I just had a technician come out and install a new modem, but still the same results.

 

I'm doing a trial with an online TV service streamed through an Amazon Fire 4k Stick because my Uverse contract will be expiring.  What I noticed during the test is at 8:45pm the fire stick switched from 5gh to 2.4gh and the picture quality gets fuzzy.  Not sure if AT&T can handle the band width demand needed for prime time usage.

 

Six months ago I also had upgraded to AT&T Fiber in hopes of correcting this issue, but same results as the old DSL service.  I don't want to lock into another contract and experience the same results.

Brand User
ATTHelp

Community Support

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127K Messages

a year ago

We'd like to look into this for you. Please send us a Direct Message on our Twitter or Facebook account with your account number, contact number, and some additional details on what's going on. We look forward to hearing from you. https://soc.att.com/2SzBi92

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

Att I’ve called at least 5 times for the SAME issue and looks like people have been complaining for years now! I pay over $200 a month for my service and everything is internet based now. Y’all still don’t have a solution and when we call in every tech has a different excuse! Data on my phone is basically dead & hotspot is useless past 930! I’m a single mom and that’s how we also watch tv. Loyal att customer of 20 years is about to ditch this carrier and go to Verizon. It’s ridiculous! 

Tutor

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2 Messages

a year ago

I finally got someone that lowered my speed because I
Was too far away and it works great now. After all the calls and visits

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