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1 Message

Mon, Apr 6, 2020 8:36 PM

Internet not working with ps4

My internet connects to my wifi but does not work. Everytime i try to play an online game it says that it cant connect to services. This also happened with the playstation app. I couldnt sign in at all, but when i turned of my wifi and used my data it worked perfectly fine.


Brand User

New Member


120K Messages

2 months ago

We can get you connected to your ps4, @Joseguevara.


Try using our Smart Home Manager, and run a diagnostic test. This will provide you with personalized solutions. You will also be informed of any home network health issues which could be preventing you from connecting successfully. Please reach back out to us with your results. We hope to hear from you soon.

Ariel, AT&T Community Specialist

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