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New Member

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1 Message

Wed, Feb 19, 2020 2:41 PM

Internet line cut

My husband accidentally cut the internet line in my garden. Where can I report to? Which numbers I need to call?

Responses

davemize

ACE - Professor

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1.7K Messages

a month ago

Call 800.288.2020 and report the problem. They'll schedule a tech to come out and replace your drop. This is a very common occurrence.

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my thoughts

Employee

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14.5K Messages

a month ago

did you or your husband call 811 before digging?

To ensure what lines were buried and where?

IF no, this is a billable call to repair or replace the line.

The company uses local contractor to bury the line which costs money to pay someone, they will want to recoup that cost by billing you. The longer the distance to replace the more expensive the repair.

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