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Theking3210's profile

Contributor

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3 Messages

Sun, Nov 16, 2014 2:16 AM

internet goes out CONSTANTLY

Ok I just got ATT Uverse max plus installed yesterday ever since then the Internet has gone out constantly I don't understand it.. I ditched Comcast for you guys I hope we can get this resolved so I can stay with you guys.. I have tried all I can think of: tried different channels, restarted the gateway.. A lot of stuff I tried but still the Internet keeps going out.. It's even worse on my iPad and Samsung galaxy s5.. Please I really want to get this fixed it's REALLY annoying.. I get the message unable to connect to the Internet in Google chrome. And unable to connect because iPad isnt connected to the Internet, tried changing DNS servers to googles public DNS

Accepted Solution

Official Solution

mibrnsurg

Expert

 • 

20.4K Messages

7 y ago


@Theking3210 wrote:
Ok I just got ATT Uverse max plus installed yesterday ever since then the Internet has gone out constantly I don't understand it.. I ditched Comcast for you guys I hope we can get this resolved so I can stay with you guys.. I have tried all I can think of: tried different channels, restarted the gateway.. A lot of stuff I tried but still the Internet keeps going out.. It's even worse on my iPad and Samsung galaxy s5.. Please I really want to get this fixed it's REALLY annoying.. I get the message unable to connect to the Internet in Google chrome. And unable to connect because iPad isnt connected to the Internet, tried changing DNS servers to googles public DNS

See SomeJoe's great wireless interference thread:

http://forums.att.com/t5/Features-and-How-To/How-to-Minimize-Wireless-Interference/m-p/2303003#M1138

Also see the SJ post:

Please Read for a Potential Solution

For many people, the DHCP problems with the 2Wire routers can be solved by configuring the RG as follows:

1. Go to http://192.168.1.254/ and find the RG's wireless configuration page.

2. Change the setting "Wi-Fi Protected Setup" to Disabled.

3. Change the setting "Authentication Type" to WPA2-PSK (AES).

4. Click the "Save" button at the bottom.

5. This procedure may ask for your RG's password. The default password for your RG is printed on a sticker on the side of the RG (3600HGV, 3800HGV-B, 3801HGV and NVG589/510) or on a white sticker on the backup battery (i3812V).

Disabling WPS should help with the DHCP timeout issue and general wireless connection problems.

Setting authentication specifically to WPA2-PSK/AES improves connection reliability on Macs and other Apple products.

 

Good luck 😉

 

Chris
__________________________________________________________

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Former Employee

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7 Messages

7 y ago

Hi,

 

   I would suggest you to check the line condition by running a line test in this link https://netcare.att.com/UST/Menu, there should not be any line issue, the line or network issue could make the internt intermittent.

 

Thank you.

Contributor

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3 Messages

7 y ago

Thanks will try this before bed! Hope it works.

Contributor

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3 Messages

7 y ago

I think that did the trick! Thanks! 😄

Tutor

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9 Messages

5 y ago

Have you had any more issues?

Tigereyze209

Professor

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3.9K Messages

5 y ago

Wow! someone found a thread two years old!

Good to know, folks still pay attention!

One would hope, their issue IS resolved by now, however...

Tutor

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1 Message

4 y ago

My wifi and landline phone stops everyday at different times, different length of time. Have reported this to attend for over a year. Service tech comes out and say they fixed problem and did not. They have nerve to bill me every month i pay for service i'm not happy with. Who do i talk with in corporate office?
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