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J

New Member

 • 

2 Messages

Monday, July 13th, 2020 6:45 PM

Internet dropping throughout the day

We have ATT Internet 50, and have had it for 2-3 months. It's been working fine, but since yesterday it's been dropping service randomly throughout the day. I have the modem wired through ethernet to a PC and every time it drops the PC loses connection, so it's not just a wireless issue. When it drops the broadband light on the modem will flash green indefinitely until I either unplug the power or hold the reset button for 2s to reset it. It might be of note that when we switched to ATT we had to have a technician come to open up one of the wall ports since none of the ones in our apartment had a connection we can use. 

Here's the broadband status page: 

 

Broadband Connection SourceDSL
 
Broadband ConnectionUp
Broadband Network TypeLightspeed
Broadband IPv4 Address99.101.207.77
Gateway IPv4 Address99.101.204.1
MAC Address40:2b:50:ac:1a:31
Primary DNS68.94.156.9
Secondary DNS68.94.157.9
Primary DNS Name 
Secondary DNS Name  
MTU1500
DSLAM Vendor IDb5004244434da4ee

DSL Status

Line StateUp
Downstream Sync Rate (kbps)48939
Upstream Sync Rate (kbps)7404
Downstream Max Attainable Rate (kbps)49602
Upstream Max Attainable Rate (kbps)7636
ModulationVDSL2
Data PathInterleaved
 DownstreamUpstream
SN Margin (dB)8.95.5
Line Attenuation (dB)28.427.6
Output Power(dBm)14.5-7.9
Errored Seconds105152
Loss of Signal00
Loss of Frame00
FEC Errors4188955718
CRC Errors2445582

Timed Statistics

 15 MinCur DayShowtimeLast ShowtimeTotal
Errored Seconds (ES)105105105105105
Severely Errored Seconds (SESL)2121212121
Unavailable Seconds (UASL)63630063
FEC Errors4120141201418894188941201
CRC Errors23832383244524452383
DSL Initialization Timeouts00000

IPv6

StatusAvailable
Service Typenative IPv6
Global Unicast IPv6 Address2001:506:7fd2:56a::1
Link Local Addressfe80::422b:50ff:feac:1a31
Default IPv6 Gateway Addressfe80::203:faff:fea4:674a
Primary DNS 
Secondary DNS 
MTU1500

IPv4 Statistics

Transmit Packets19425
Transmit Errors0
Transmit Discards0
Transmit Bytes8293461
Receive Packets22427
Receive Errors0
Receive Discards0
Receive Bytes22063082
PTM Receive PDUs22427

IPv6 Statistics

Transmit Packets47
Transmit Errors0
Transmit Discards0

ACE - Professor

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2.6K Messages

4 years ago

https://www.att.com/support/article/u-verse-high-speed-internet/KM1375865/

(edited)

New Member

 • 

2 Messages

4 years ago

That troubleshooting tool was one of the first things I tried - it runs the diagnostic and then comes back with "No service problems have been found." I also checked for outages near me just in case and there are none reported.

ACE - Professor

 • 

2.6K Messages

4 years ago

Have you tried the troubleshooting tool when your service is dropping?

Also call 800 288-2020 and ask for tech support not customer service.

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