New Member
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2 Messages
Internet access goes out every night at the same time
Every night, internet access drops out at exactly 7:30 PM and returns around 6:30 AM. I have confirmed that the problem is not with my equipment but with the incoming line. ATT has made it virtually impossible to report this problem so here I am. I suspect that the problem is in the overhead copper lines and is related to temperature. But again, I have found it impossible to relay this to ATT. The 800 288 2020 number is a friendly robot that insists I reboot my router and beyond that, no help. No human to speak to.
I guess my only recourse is to reduce my payment for internet services to reflect the actual hours of internet availability on a daily basis. Eleven hours of down time over a twenty-four hour period is 45.8%. I should probably pay only 54.2% of my billed amount. I think that's only fair.
Constructive
Former Employee
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32.9K Messages
4 years ago
what time do your street lights come on and turn off, years ago i had a chronic repair that went out every time the street light went on and came back up when the lights went off it turns out pg&e ground bed on the pole was lost disrupting service. ask your neighbors if this is happening to them because my situation onle affected everyone on that cable count
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