INTERMITTENT LOSS OF SYNC IS NOW NO SYNC (U-VERSE)
Ok, first off I've had (reliable) service at my address for over 2 years now. My account is in good standing. I may of had an occasional outage that lasted a couple of hours over that course of time, but for the past couple of weeks now I've had severe bouts of intermitted loss of Sync. My broadband light will go to blinking green and then red. No amount of rebooting would fix it. This all started after a heavy rain. Then a day later everything would be working again. Then it started getting more frequent. Sync would go out, and every few hours it would return again.
Now for the last 2 or 3 days I've had absolutely no sync. I unplugged the gateway, I have reset the gateway both with the button, and while logged into the management menu. I have changed out the phone cord that came with it for a commercial off the shelf phone cord. Still no change. I then brought the gateway outside and plugged it directly into the test jack on my NID. No change. So I know it's not premises wiring, it's not the phone cord. I have no way of knowing if the loss of sync is on the telco side or if it's the CPE.
I need help, I tried looking for a way to request a field tech to come to my NID and test the line but can't seem to find that, everything refers me to this forum. Is there someone in AT&T reading this who can run a line test or something? Does anyone know if there have been any issues with the DSLAMS in the 39564 zip code? By the way, this is only U-Verse Internet, I do not have telephone or television service, only the Max Internet plan. On average my download was 11mb/sec and 3mb/sec upload.
Device: AT&T 2Wire 3600HGV
Power light: Solid Green
Broadband: Blinking Green to Blinking Red
Service: Blinking Red
39564 Zip Code
8 years ago
There is no service light on while the broadband light is blinking red or green.
8 years ago
Have you called 1-800-288-2020 and have them check your line (might be automatic) and set up a tech visit to solve the problem? Have you checked to make sure everything is plugged in properly, inside and outside? Good luck 😉
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8 years ago