Intermittent Internet Issue with U-verse Internet TV package
I have had ATT Uverse Internet and TV since Sept 2015 at a house built in 2006 in a small neighborhood that is fairly close in proximity to each other. I had pitiful service from ATT Uverse TV and Internet at my previous apartment which is less than half a mile from here and was built in the last 3 years. I got service installed at the house and expected better overall performance. Wifi interference issues due to the apartments close proximity per the technicians diagnosis were somewhat understandable but now I had a better opportunity to get good internet service and so far it has been much worse. I pay for 55Mbps and I have problems streaming Pandora on the lowest setting much less ever completing a movie on Netflix and sometimes even have problems with movies on Uverse. You can't connect anyones phone to Wifi cause it causes problems as frequent as the wifi goes down. I have had the modem replaced, extenders installed, channells changed....etc but to no avail. I finally downloaded Farproc’s Wi-Fi Analyzer to my Galaxy tablet and a shocking discovery was made. No wonder ATT trucks are in my neighborhood daily trying to solve complaints! My wifi goes down for 5-12 seconds every 40-70 seconds. This is from the main modem even when I am within 2 ft from it. No interference problems can be blamed! It is a system problem. I watch my neighbors not go down at all. I walked over and discussed with him and the only difference is he has Direct for tv vs our Uverse for tv. I noticed several other neighbors going down like mine as well as I walked around the neighborhood with the wifi analyzer. I can assume they are struggling with internet as well. I am going to give you guys one last shot to get this problem corrected or I will be forced to jump ship and also discuss with the whole neighborhood. My account number is: [edited for privacy – please do not post personal information] The best phone number to reach me at is [edited for privacy – please do not post personal information]. My expectations are to get connected to the right person to get this resolved without having to go through the time consuming steps I have already taken again (calling in to level one customer service, getting scheduled for a tech that was not qualified to fix this issue, etc). I also want a credit on my bill for the internet I have paid for to date that is not up to standard. I really appreciate your help in advance!