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vulpineblaze's profile

Coach

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2 Messages

Sun, May 17, 2015 4:49 AM

I'm paying for "Fast", "Fiber Optic" internet, and can't even load webpages.

I am currently paying for UVerse, 45Mbps, Fiber Optic internet. 

I can't load Facebook, check email, play video games, watch Youtubes, etc..

 

Below are some diagnostic printouts:

 

Selection_054.pngSelection_055.png

 

Whomever this is "2602:300:c533:1510::5" needs serious fixing. Now.

2 Attachments

mibrnsurg

Expert

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20.4K Messages

7 y مضت

@vulpineblaze Try disabling IPv6, can cause browsing problems and also rebooting on Arris/Moto RGs. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Coach

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2 Messages

7 y مضت

Thanks for the reply Chris. It's pervasive slowness though, not just browsing, which leads me to believe that taking a step back technologically is not a good solution. I routinely have speedtests that are similar to the screenshot below, and when I am trying to make a living using my internet connection, this can really make me want to change carriers.

 

I have rebooted my Arris RG numerous times, with no relief given. 

 

Will tagging @ATTU-verseCare help me resolve this issue permanently?

 

Selection_061.png

Community Support

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6.7K Messages

7 y مضت

HI @vulpineblaze,

 

I am so sorry about the issues you are having with your U-verse services, but I will be glad to help. It may be worth disabling the IPv6, just for testing purposes, because even at a 12Mbps connection, you should have no issues web browsing.

 

Also, I will be sending you a private message to gather more information, and look further into your line.

 

Thank you,

David T

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