Cyber Week Deals: Get $800 off the Google Pixel 6 Pro with FREE Google Pixel A Series White Earbuds!
Need help with your equipment?
SubsonicBouncer's profile

Tutor

 • 

6 Messages

Wed, Feb 3, 2016 12:00 AM

I need help with my ethernet on ATT Gigapower ASAP! (please read the description before commenting)

Hello, So I have recently switched from xfinity to At&t gigapower. They installed a powerline in the location of my router downstairs and another in my office upstairs. Since I have a monoprice gigabit ethernet switch, I plugged in the ethernet from the powerline, and one to my PC, for expandability. Im having problems and I don't understand why. My WIFI speeds upstairs are consistantly 30Mbits per second Down and 20Mbits per second UP. When I use Ethernet, It is 1Mbit per second Down and .5 Mbit per second UP. This was a red flag for me. So, I went through all the troubleshooting steps. My drivers are up to date, I changed my DNS server to OpenDNS, I disabled IPV6, and to no avail. My next though was that it was the Gbit switch. So I plugged the Powerline's ethernet directly into my PC. No dice. Finally I unplugged each powerline, router, switch, etc. for 10 seconds each. Nope. Does anyone have any idea what is happening? Is it a faulty powerline or installation? Is it too much interference from my PC, which is custom built and pulls 600W consistantly from the surge protector that is connected to the same socket? I need help since my work relies on this.ASAP!

maverick13_1

Employee

 • 

78 Messages

6 y ago

Does this issue only exsit on this one device? If so, go into the network panel and see what the link rate is.

 

It could be a issue with the line they ran to that computer. If you are handy, pull the feed out from the faceplate or biscut box and make sure all 4 pairs (blue,orange,green,brown) are terminated on both ends. Also check to make sure they provided manufactored cables on both end, hand terminated cables can easliy introduce alot of issues

Tutor

 • 

6 Messages

6 y ago

It is not the only device. My dad's laptop was having the same problem.

Tutor

 • 

6 Messages

6 y ago

Also, the cables are manufactured. I have tried 2 different cables (cat 5e) and neither provides a higher speed.

 

maverick13_1

Employee

 • 

78 Messages

6 y ago

Was this laptop still plugged in the same location as your pc? if so that still could be a damaged/improperly installed cat5/6 run. Does it make a difference plugged directly into the rg?  

 

Manufactured cables are a good sign, still could be the "feed" to that location

Tutor

 • 

6 Messages

6 y ago

How do I check my link feed? And if it's helpful, I have Windows 10 Home N 64Bit
maverick13_1

Employee

 • 

78 Messages

6 y ago

First, I would take your laptop and plug directly into the modem. Check your speeds to verify its good there. If it is good there, I would suspect the line they ran to your pc is damaged/improperly attached, If you can verify its good at the modem and the line was installed by the tech, might be easier to have them come out and check that line

Tutor

 • 

6 Messages

6 y ago

I will check and report right back

Tutor

 • 

6 Messages

6 y ago

After directly connecting the laptop, it gets 300 Mbits per second DOWN and .17 Mbits per second UP. Thats not a typo. IS this just a really bad installation or what?

maverick13_1

Employee

 • 

78 Messages

6 y ago

speedtest can vary alot, also depends on what server you connect to, things going on in the home, your pc performance, try several different sites. I typically have good steady results via speedof.me  Speedtest.net is normally reliable but sometimes does show werid results.  Gigapower should show you similar ups and down

browndk26

ACE - Professor

 • 

4K Messages

6 y ago

Send a private message to ATTU-verseCare using the blue envelope at the top of the page. They are higher level customer and tech support. Something is seriously wrong somewhere.

Community Support

 • 

6.7K Messages

6 y ago

Hey @SubsonicBouncer,

We have received your private message and look forward to working with you to get this corrected.

ATTU-verseCare

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.