I cannot ping any device in my network

I have the ARRIS BGW210-700.

I cannot ping internal IP's. I can ping the modem/router's address 192.168.1.254. From any device on my network I cannot ping any other device on the network. And I cannot ping google.com either.

I have gone Firewall / Advanced Firewall and set all the ICMP blocking to "Off" to no avail.

Community Support

•

207.4K Messages

5 months ago

We can provide helpful tips to find solutions to your ping concerns, @swardet.

First, we recommend that you try to reboot your Wi-Fi gateway. This is a common fix to most network concerns.

Here are steps to reboot your gateway:

Unplug the power cord from the back of your gateway or modem. If you have:
An internal battery backup, remove it
DSL, unplug the phone cord from your modem or gateway
Wait 20 seconds.
Put the internal battery back in if you have one.
Plug the power cord back in. If you have DSL service, reconnect the phone cord.
Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

Finally, we recommend that you use the AT&T Troubleshoot & Resolve tool to help you know what is happening on your network.

Please let us know if you this helps.

Olajide,AT&T Community Specialist.

0