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AT&T related help: AT&T Mail support



jasmike123's profile

New Member

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4 Messages

Friday, April 21st, 2023 3:09 PM

I am unable to receive sbcglobal.net emails, password not working

Since Tuesday 4/18, I have been unable to receive emails on my phone or desktop computer. My password will not work on either. I've gone to currently.com and it will not let me log in either. ATT.com help has said that the system is down. When will this be fixed???

New Member

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4 Messages

1 year ago

I meant to add, that I can use the same password to log in on att.com, but once I'm in, I am unable to get emails.

Community Support

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232.7K Messages

1 year ago

Let's make sure you can get those emails, @jasmike123

 

We recommend troubleshooting your email to make sure there aren't any interfering settings, or that your email hasn't been hacked.

  • Try signing out of your email account and signing back in.
  • Check your spam folder for missing emails.
  • Review your settings. Select the gear icon, then check:
    • Blocked addresses: Be sure you aren’t blocking addresses you want to get email from.
    • Filters: Are emails going to the correct folder?
  • Check if your account has been hacked. Your account may be compromised if you’re:
    • Missing emails
    • Receiving emails from your own email address
    • Getting complaints about spam coming from your email address
    • Seeing a display name that's different from the one you set up

You can also try to reset your password. Even if you're entering the correct login info, this can still help by re-syncing your email.

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

If this doesn't help, please let us know! We may need to take a closer look at your email settings and manually re-sync it in a direct message. 

 

Raiden, AT&T Community Specialist 

New Member

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4 Messages

1 year ago

Tried that.  Still not working.  I can sign in to att.com, but not able to access email.  I was told earlier that ATT was having issues.  What is the ETA??

Community Support

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232.7K Messages

1 year ago

Thanks for sharing that information with us, @jasmike123

 

In order to further help with getting you back into your email account we'll need to meet in a DM. We'll need to gather some information to see what options we have for your email account. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you. 

 

Robert, AT&T Community Specialist 

New Member

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4 Messages

1 year ago

Still trying to get the email back to working.  It's been since Wednesday.  Att.com Friday told me it would be just a couple of more hours.

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