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1 Message

Tue, Jun 30, 2020 3:33 AM

I'm using my grandfathers internet, for some reason I can connect on it with some devices and other devices I can't connect at all like my xbox. I get this link whenever I click a link as well and it takes me to a error page. I've looked over most forums on how to connect to my xbox but none work. Please help.


Brand User

Community Support


128.4K Messages

2 months ago

Good Morning @Makye,


We know how annoying a redirect can be and we want to try to help you out.


From the research performed, it could be a couple of things.


  1. Ask your grandfather to sign in to and check his billing is current as this redirect is being reported as due to past due billing.
  2. Another person suggested: Reboot the gateway (pull the power plug for 15 secs. and let it fully reboot). Then Change the dns setting on just the xbox.  Two suggested DNS's are OpenDNS (, or google DNS (,  See if the xbox still has the problem.  

Please let us know if this helps.


Thank you,

RoyN, AT&T Community Specialist

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