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rockslow45's profile

Tutor

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6 Messages

Tuesday, July 29th, 2014 9:30 PM

Hsia45 too slow

anyone out there who has Hsia45? and if you, do you get what this service should deliver? I have it for over 2 weeks and it is not what is supposed to be! new modem, new inside wire, no change. modem shows all good to have reasonably ok, 30MBPS +.. not even half. 

 

Community Support

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6.7K Messages

10 years ago

 

Hi rockslow45,

 

I'm sorry you are not getting the Internet speeds you were expecting after your recent installation. Please send me your account information at ATTU-verseCare to test your service performance and identify what is causing your slow speed. It is important to know if the speed test results were obtained while using a wired or wireless connection. 

 

 

SadathCS

ATTU-verseCare

Contributor

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1 Message

9 years ago

Yes, I was on a 24mbps plan and the speed tests over wireless typically gave me 24Mbps or just slightly above.  A few days ago ATT upgraded me to the High Speed Internet Access 45 and while we do have internet, there has been a degraded speed change from when we had 24Mbps. Now it's b/w 18-23Mbps according to the wireless speed tests.

 

I will be contacting support as I assume there are settings or hardware not set up quite right.  I've been very happy with ATT Uverse internet since day one, so I'm hopeful it will get worked out, but I'll keep my eyes on the forums to see if it's a technology issue rather than a settings issue.  I hope your issues got worked out!

 

 

Community Support

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6.7K Messages

9 years ago

 

Hi hsia45,

 

Thanks for posting! Usually, access to 45 Mbps requires a bonded pair. Based on the speed you are reporting it seems your service may still be on a single pair profile. Please follow this link and send us your account number and contact information at  ATTU-verseCare, we will make sure both lines are in service and you are getting the speeds you upgraded to.

 

 

 

                                                                                                              -ATTU-verseCare

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