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6.7K Messages

Tuesday, September 15th, 2015 6:35 PM


How to Restart and Factory Reset your Gateway

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Restarting and Factory Resetting your gateway is a common fix for many issues. However, if there is an issue in your area, this will not help. To check to see if there are any issues in your area, check out this post.


Things to note while the gateway is restarting:

  • Some LED lights will blink until service is restored
  • The Wi-Fi LED will remain off until a wireless device connects to the network
  • Your Phone line, TV and Internet will be unavailable until the service is restored
  • Any programs currently recording will be disrupted

Hardware Reset

  1. Restart Gateway
    • Unplug the power connection behind the gateway for ~15 seconds.
    • Plug back in and wait for the broadband light to go green, this can take 2-5 minutes.
  2. Factory Reset Gateway
    WARNING: This will return all gateway settings to a default state. Any custom Wi-Fi passwords, Wi-Fi names, SSID, Static IP, and Port Forwarding rules will be lost. Settings can be restored, scroll to accepted solutions for steps to restore settings.
    • Locate the small red button & pinhole on the lower rear of the gateway
    • Depress for ~15 seconds.




Software Reset

  1. 2Wire/Pace Gateway
    • Open browser window and enter in the address bar to go to the Gateway Interface
    • To access the reset page, go to
      1. Settings
      2. Diagnostics
      3. Resets
    • Click Reboot System to Restart the device
    • Click Reset to Factory Default State to Factory Reset the device
  2. NVG Gateway
    • Open browser window and enter in the address bar to go to the Gateway Interface
    • To Restart the device, go to
      1. Device
      2. Restart Device
      3. Click Restart
    • To Factory Reset the device, go to
      1. Diagnostics
      2. Resets
      3. Click Reset Device




After performing the factory reset. By restoring or transferring settings, there will be no need to change the Wi-Fi settings on all your connected laptops, tablets, and other devices when resetting or replacing your gateway.


To restore your settings:

  • Go to and log in using the Member ID and password.
  • Select View Available Backups.
  • Under the available backup you wish to restore, choose Restore.
  • Select View Details to view the Automatic Backup Details screen.
  • Click Restore This to restore settings
  • Note: You may need to restart the Wi-Fi devices to connect to the RG. 


ATTJohnCS, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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3 Attachments

Accepted Solution

Official Solution



942 Messages

9 years ago

Follow the steps to successfully reboot your modem or Wi-Fi gateway and get your service up and running.



2 Messages

6 years ago

I have new ATT service installed with a new modum. Computers & TV hardwired. Service was fine 1st 2 weeks. Then internet connection on computer & TVs became intermittent. ATT ran test on service coming into home & found no problem. TT replaced modum but still have the problem. Serviceman said it's in the home but doesn't know what to do. I need my internet connection for work. This is a HUGE problem and very discouraging that the service person can't fix or tell me what to do.



19.5K Messages

2 years ago

7-year-old topic closing to further posting. 

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