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smwall
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Teacher

 • 

38 Messages

Tue, Jul 4, 2017 3:48 PM

How to locate AT&T Wi-Fi Hot Spots by zip code??????

Hoc can I locate Wi - Fi Hoto Spots  for an area....starbucks, McDonals, etc.....All I can find is the instructions on how to connect to ATTWIFI....so should I drive around until I see ARRWIFI pop up on wifi list on my laptop?????

Responses

Brand User
ATTHelp

Community Support

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152.5K Messages

4 y ago

Hello,

 

Please take a look at https://www.att.com/maps/wifi/basic.html and let us know if this is what you are looking for. 

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
smwall

Teacher

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38 Messages

4 y ago

that's it......how to get to this map using the menus????

Brand User
ATTHelp

Community Support

 • 

152.5K Messages

4 y ago

You should just have to enter the zip code and click search. It may be better to view this from a desktop computer instead of a mobile device.

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mpw101

Scholar

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145 Messages

4 y ago

I had same problem with the AT&T website.  I found the answer on Google search, but I don't know why the AT&T web site would have  customers click "locate wifi" and then only explain how to use it and not give any info on where it is located.  Thank you to google for https://www.att.com/maps/wifi/basic.html and Administrator above.

I don't know when AT&T changed their website but I have been trying to find stuff for a couple hours now.  It is not very intuitive.

 

Contributor

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1 Message

3 y ago

This link does not work.

 

mpw101

Scholar

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145 Messages

3 y ago

This link still works on my desktop computer running Windows 7 sp1 64bit.  https://www.att.com/maps/wifi/basic.html

Contributor

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1 Message

3 y ago

The above link does not work in my iPhone. Since the original poster mentions “driving around” surely a link that works on mobile would be nice? FWIW the above link redirects to https://attwifi.know-where.com/attwifiw and my browser says “unable to locate server”.

Teacher

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5 Messages

3 y ago

The question asked is for att wifi hotspots, again wifi hotspots,not coverage of data or voice, which is what the map shows, coverage of data and voice and not public att wifi hotspots that att users can use.  This site is totally worthless.  Att its pretty simple wifi is different from data in the way it is 1. Its signal and 2. How it counts toward usage.  Oh yes there other attributes in their difference but let's keep it simple for att

Constructive

Employee

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19.4K Messages

3 y ago

not sure why its difficult every mcdonalds and starbucks in the US is a hotspot. It doesnt take much time at all to get to one, if your out of town theres always one off the freeway.here in california some Barnes and nobles have hotspots.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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5 Messages

3 y ago

Again the question is hotspots of ATT and not other hotspots which can be access.  If ATT says they have hotspots then they should easily be located on a hotspot locator. Its that simple.

 

And as far as why one would use a att hotspot could be that  going to a commercially available wifi spot, be it a cafe or brick and mortar store is something that the end user may not wish to deal with, nor be desirable because they open and not secure wifi areas.  I for one would not use a mcdonalds or b&n  for banking, shopping or most work related projects. And the there are times and places where because of nice weather or just convenience that one wants to use a said secure hotspot that, similar to when you use your own home wifi.

 

But again to clarify if a specific question is asked and your given answer to another question, one must be suspect of a website.  If a product is advertise but is not available then legal questions arise over what the validity of an organization is selling and would behoove the customer to hold any organization accountable and not just give them a pass.  There are laws and rules in this regard.  It is time that we once again respect our laws and truth in advertising claims.

shel777

Tutor

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6 Messages

3 y ago

Um no.  He said Hotspots, not coverage area.

Tutor

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4 Messages

3 y ago

EXACTLY!

 

i just online chatted for 2 HOURS with 9 different representatives, including 2 managers and NO ONE had an answer. I got a call back from a “specialist” and the call got disconnected with no call back. I am beyond frustrated.

 

The link above does not work on my iPad or iPhone. My husband tried his PC and said it worked but showed ZERO spots in Fort Lauderdale, FL. Impossible.

 

This feels like false advertising. WiFi spots are included with my internet plan but I have no way of finding them. Am I supposed to stumble around town in hopes of crossing paths with an elusive AT&T hot spot? I was told by 2 reps that it was available free at McDonald’s, Starbucks and other various locations.  So, naturally, I want to know what the “various locations” are and how to find them!  Even without AT&T, WiFi is free at McDonald’s and Starbucks (courtesy of a google partnership) so I have yet to see what added benefit AT&T is providing here.

 

Any help would be appreciated.

Tutor

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4 Messages

3 y ago

Tutor—if AT&T is unable to provide basic information as to where its hotspots are it feels very much like a FDUTPA claim as a deceptive trade practice.

Tutor

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8 Messages

2 y ago

This is completely useless.  You are avoiding the general question and providing a link to (wireless voice and data coverage).  NOT WIFI or HOTSPOT.  How do you respond?

Constructive

Employee

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19.4K Messages

2 y ago

Here is their answer plain and simple

 

INSTRUCTIONS & INFO

Connect to AT&T Wi-Fi Hot Spots
Get online for free at thousands of locations across the U.S. We don’t have an AT&T Wi-Fi Hot Spot map right now, but you can search your device app store for a hotspot locator.
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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