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Tutor

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4 Messages

Fri, Feb 22, 2019 3:21 PM

How to change NAT settings 2019?

Trying to figure out how to change the NAT settings so that my family and I can play online games. From what I understand I need to set up port forwarding however the instructions on how to do this seem to be outdated? I am using this post for reference:

https://www.att.com/esupport/article.html#!/u-verse-high-speed-internet/KM1123072?gsi=c2nqS1Gv

 

I have accessed my gateway settings, however under the "firewall" tab there is no "applications, pinholes, and DMZ" menu.

Please help. I have had a very frustrating few days of dropped matches and being unable to speak to my teammates...

Responses

Accepted Solution

Official Solution

my thoughts

Employee

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14K Messages

1 year ago

If you have ATT Fixed Wireless internet, antenna aimed at a cell tower instead of hardwired line to residence, you cannot change settings. Normally the page is grayed out, the gateway is a Pace 5268.

 

If you have hardwired service, please post type (150G data cap is legacy DSL while 1T data cap is Uverse platform) and model of gateway.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

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108.4K Messages

1 year ago

Hi There @Palafox111

 

We understand that you are not able to enjoy your gaming experience. We can help you get back into the action.

 

The link that you have provided is the correct link to use to do the port forwarding, but since it did not work for you, let's start out by asking some probing questions about your gaming system and how it is connected to the internet.

 

Can you please give us the name of your gaming system?

How is it connected to the internet? Wired(via ethernet) or WiFi?

 

Matthew, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

1 year ago

Hello, Matthew.

I am trying to connect both a ps4 and a nintendo switch via wifi.

Brand User
ATTHelp

Administrator

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108.4K Messages

1 year ago

Hi There @Palafox11

 

Can you please supply us with the make and model of the router that you are using?

 

Matthew, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

1 year ago

Yes that is our router and yes I do believe we have the fixed wireless service with a ~200GB cap combined with DirecTV satellite (I don't know if that has anything to do with it.) So you're telling me there's nothing we can do? Very disappointing that I not only have to deal with a data cap (we went over in less than 2 weeks), but I also can not play online. Never had these problems with Charter... Sadly ATT is the only ISP in my area for now (We're in a rural-ish area).

Brand User
ATTHelp

Administrator

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108.4K Messages

1 year ago

Hi @Palafox111!

Thanks @my thoughts for your correct answer. There is no way to change setting with a Fixed Wireless Internet.

Please feel free to reach out to us if you need anything else!

Yetty, AT&T Community Specialist.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

1 year ago

Yes thank you all for swiftly replying to me and helping shed light on this situation. I appreciate the help.

Contributor

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1 Message

3 months ago

I am having issues getting my NAT to say open for the new Modern Warfare game on Xbox One. What do I need to do to correct this issue?