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ATTU-verseCare

Community Support

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6.7K Messages

Wed, Feb 11, 2015 8:40 PM

How do I change my AT&T wifi router channel?

Changing the Wireless Channel on a 2Wire/Pace U-verse Gateway. Scroll down to find step by step instructions.

 

Have an NVG/ Motorola? Check out the instructions to change the channels.

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Official Solution

Community Support

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6.7K Messages

6 years ago

­

2Wire/Pace Changing the Wireless Channel

 

You may experience weak or dropped signals if say a cordless phone and Wi-Fi gateway share the same frequency channel or if two gateways sharing the same frequency channel are located relatively close to each other.

 

A potential fix for this issue is to change the channel, thereby reducing frequency interference. The steps below show how to check which channel you're currently on and which channels are available for you. Trial and error testing may be required to find the right channel for you.

 

  1. First you will need to gather some information in order to access and make changes to your router. You can locate the information needed on the sticker on the side of the modem. You will need the following info. Device Access Code and the IP address listed under For Advanced Device Configuration (should look like 192.168.1.254).
    Pic 1.png

  2. Open a browser (such as Internet Explorer, Firefox, Chrome or Safari) and in the address bar, type http://192.168.1.254
    Pic 2.png

  3. Select Wireless.
  4. Scroll down to Network > Wireless Channel. From here, you can change the wireless channel. You want to pick the one with the least amount of interference. It may take some trial an error to determine an optimal connection.
    Pic 4.png

  5. After you have selected the appropriate channel please ensure to click the Save button at the bottom of the screen.
    Pic 5.png

-ATTU-verseCare

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

what problems may arrise from changing the channel on the router?

 

_xyzzy_

Expert

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15K Messages

2 years ago

Change it and find out for yourself in your specific environment how channel changes affects your wifi.  It will either work, not work, or partially work (sometimes).  You can't hurt anything by experimenting.  You can always put it back to what it originally was (auto).

Contributor

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1 Message

2 years ago

Step 2 seems to be incomplete, but thanks for posting this!

Contributor

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1 Message

2 years ago

Step 2 says to type, then has a pic, but doesn't say what to type. Please update these instructions. Thank you. 

Contributor

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1 Message

2 years ago

Most of the time, typing 192.168.1.254 should work on AT&T Wi-Fi.

Contributor

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3 Messages

2 years ago

None if you put it on Channel 3, 7 or 9.

 

Usually everyone is always on auto which kills the router anyways

Contributor

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2 Messages

2 years ago

I thought that the choices were supposed to be between 5GHz and 2.4GHz but that seems not to be the case, or am I missing something?

Contributor

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3 Messages

2 years ago

Yes you can use 2.4 and 5GHz, 5GHz is best used for WiFi on phones and tablets.

You want to adjust the 2.4GHz channel cause it affects the whole router speedwise

New Member

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1 Message

5 months ago

The router interface has changed slightly from 2015 to 2020. Now, you go to Settings> LAN > Wi-Fi. Then, a little ways down the page, select Advanced Options. This opens up a new menu. Now, under both the 2.4 GHz radio and the 5 GHz radio sections, you can change the wi-fi channel from Auto to a specific number. After changing, click save at the bottom of the page. Test your devices. If you still are having trouble, try a different channel.

New Member

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1 Message

I’ve changed my 5g and 2G to a separate channel and it says fixed but when I check it it still changes the channel to an auto channel I’ve reset the gateway I have the bwg210 new why would it say fixed and still change the channel?

New Member

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1 Message

2 months ago

SkippyATL: do we need to use two different channels for 2.4 and 5GHz or can they be the same channel? I bought a Galaway wifi extender that works great for about 8 hours and then it seems to disconnect from the interent (happens about every day). The wifi networks show up but if you connect you won't have an internet connection. After I restart the router (via unplugging) the Galaway wifi networks start working again (i.e. internet works). The Galaway instructions say to change the channel of the router to channel 11 but I'm not sure if that means for both 2.4 and 5GHz. Any ideas?

Brand User
ATTHelp

Community Support

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137.1K Messages

2 months ago

Hello @corinneb

 

Not knowing the specifics of the Wi-Fi extnder, does it support 5 GHz?That would be something to check into. It's confirmed that some extenders depending on model, may only support 2.4. Check that prior to any specific RG configurations. 

 

Since the problem appears to be relating to the extender, access the extender Interface and confirm the latest firmware. Usually if new firmware is available, there would be an alert to update. If there is a firmware update to take place, after updating, reset the extender and wait for a boot up. It's possible that you may need to reconfigure. 

 

If the extender is compatible for both frequencies, a dual band RG is capable of receiving and transmitting both 2.4 and 5 GHz at the same time, therefore any recommended channel setting from Galaway would be recommend. 

 

While we don't technically support 3rd party devices, we're always glad to assist you with any AT&T hardware related questions issues. You're in a good spot to get support from other users as well. Let us know if we can be of further support. 

 

Chad, AT&T Community Specialist. 

 

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