Hot spot not charging

Greetings @Ccourtney12!

Let's look into what could be behind your Hotspot's inability to charge. We just need to know a little more information for clarity:

• What is the make of your device?
• Have you tried different outlets? If you've been using only one then that wall socket may be faulty.

If your issue persists despite the steps above try resolving your experience by resetting the device while it's on. Also, you may want to remove and reinsert the battery or replace it entirely.

Let us know how this worked for you.

Lar, AT&T Community Specialist

My AT&T hotspot device isn’t taking a charge, I’ve only had it a month. Already tried the above recommended tips.