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directvtheworst's profile

Contributor

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3 Messages

Fri, Apr 12, 2019 6:55 PM

horrific and frustrating

When I sign in to att it says my account is suspended.  TV works fine but online is where the issues are.  I have spent hours and hours and hours on the phone with at least 30 different people over the span of weeks and its the same result every time.  They end up transferring me to someone else and they don't check the notes from the previous other "techs" that failed to help me so I have to start all over with every single "tech".

I finally went to the att store and the guy there called the support line and helped me and it seemed they lifted the suspension and allowed me to sign in to directv again.  But today it is again saying that my password does not match.  I have changed passwords so many times now.  I got on att again today and it still says I am suspended.  It is beyond belief that absolutely no one can help.  The "techs" that you have to talk to on the other side of the world are very nice but many of them have such broken english, it is very hard to make them understand what my issues are.  It is so ridiculous that we cannot talk to techs in America.  I wish there was a way to cancel my account without penalty.  Every since they merged they have been a disaster!  Can anyone help?

ATTHelp

Community Support

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204.2K Messages

4 years ago

Hello @directvtheworst
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist


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