Horrible Customer Service

Can someone at AT&T tell me why this is the second time your home service department is a No Call/No Show?

Your people in the Philippians lie to customers, they set up a service tech, for the second time with a window of 8 am - 12 noon!

What makes matter worse is that I received a text message from AT&T, thanking me for having AT&T handle my appointment today. SORRY but WHAT?

I know Why, because AT&T Lie's about speed of 100 mg service! All AT&T is doing is steeling money from customers stating that their is 100 mg service in Wisconsin.

I went on speedtest.net, at&t.com/speedtest, fast.com and the results a horrible latency is 46 - 79 ms, upload 19.21 - 36.25 mbps, down load 8.87 - 12.25 mbps. Far cry from the 100 mgs like AT&T lies about and charges for!

I had no problems with the old service of 45 mgs, which we had for a couple of years. Both boys where on their Xbox's, we had TV streaming, cells phones going and still holding 45 mgs, with latency in the low 20's.

Ever since AT&T tech was here to install this 100 mg service their has been nothing but problems with this service! For the last 4 months we have had this so called service, more like this rip off service, what a total joke.

I want to know what is AT&T going to do about this?? 

PS: I researched this slow speeds and found that AT&T has a history of this type of problem so before you say I'm the only one with this crap.

I also found out that, I as a customer can file a complaint with the FCC about fraud