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1 Message

Thu, Jul 2, 2020 8:03 PM

High Response Time When Pinging to Router

Using the internet, it has been very slow lately (the past 2 or 3 days). I pinged our default gateway and kept seeing pings of 300+. We have an Arris NVG589 modem. I have power cycled it, reset it, everything I could think of numerous times. I ran the congestion test and all 11 channels have a poor (1) congestion rating, but not sure why. We have 12 devices connected to our Wi-Fi network, which is usual with no issues. I'm not sure where to go from here, I have no idea what is causing the issue.


Brand User

Community Support


127.2K Messages

a month ago

We are happy to help, @alexdunham97.


Please use our Smart Home Manager and run a diagnostic test. This test will show you how to correct any errors your home network may have. Please let us know if this helps, we are happy to provide any further assistance.


Ariel, AT&T Community Specialist

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