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Fri, Oct 11, 2019 11:22 PM
I can't seem to hit the gateway to configure it; do you allow connection and connection over VPN?
a year ago
Thanks for reaching out. We'd be glad to help you configure your gateway!
In order to connect through your VPN, you will likely need to enable Remote Access. This will allow devices to configure the gateway from outside the network. To do this you will need to first login to your gateway from within the network. Next find the Remote Access tab and follow these steps to enable it:
Click the radio button that describes the type of remote access to allow.◦There is read-only access to allow the remote access session to view, but not change the configuration and collected statistics of the gateway.
◦Update access to allow the session to make changes to the gateways configuration.
Click Enable Remote Access. ◦The BGW210 updates the Remote Access page and displays the current remote access settings, shows the URL that a remote access client must use to connect to the remote access session, and provides a button for ending the remote access session. The remote access client needs to connect to the URL shown on the Remote Access page, and must log in with the user name tech and the password configured when enabling access.
Let us know if you can connect to the gateway through the VPN after following these steps!
Ramses, AT&T Community Specialist
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It's our pleasure, @HatchdotIM!Let us know if this assists you with getting everything set up- we'll be here if you need any further assistance!Donovan, AT&T Community Specialist
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