Full Stream Ahead - Knowledge Share on Wednesday, 12/14/16, 1 - 5 p.m. ET

Hi @ATTTVNOWHelp ,

UPNP is disabled for security purposes... I don't want random devices or applications opening their own holes in my firewall.     Do you have list of ports / IP Addresses that are needed?  I'll gladly add them into the firewall rules myself.  

Just 2 questions for me...

• Will NBC live stream ever be supported on settop boxes?
• Are there any plans for other platforms aside from Roku?
  • Android TV?
  • Samsung Smart TVs (Tizen)?
  • LG Smart TVs (WebOS)?

Hi @cdrohr

Hello, I am curious why the Fox Sports overflow channels are not available on Directv Now? These overflow channels are part of the RSN Fox Sports regional channel, so should be made available. I have been told that this is a known issue and is being addressed, but thought I would try to get some more info on this.

The issue is over streaming locations and local authority over the broadcast.

https://help.directvnow.com/hc/en-us/articles/211532466-Can-I-watch-Regional-Sports-Networks-with-DIRECTV-NOW-

We are aware that this is a very important service that our customers would like access to.  The comments can be made at the bottom of this link under:  FEEDBACK

I hope this helps!

One additional comment before this closes...

The format here is a disorganized, discordant mess..  with no threaded view... it looks like a long run on sentence.

I would suggest for the next event to open up the channel for questions beforehand.  As multiple folks will have the same question, a sticky can be added up front.  Onthat note... perhaps someone can organize the top questions and responses from this event into a sticky.

Hi @robniep

We are aware of the issue and issue is being investigated. We will update that thread when we have additional information.

-DIRECTVNOWCare

robniep: Multiple users are expericing issues with their local ABC stations producing the incorrect video AND/OR adding a second layer of audio on top of the stream. This only occurs on ABC and no other channel. There is a full thread on this with detailed information: https://forums.att.com/t5/Audio-Troubleshooting/Double-Audio-on-ABC-Channels/td-p/4994238

This is an issue that needs to be relayed to the engineers so they can fix it. It has nothing to do with which device you use as it happens on ALL of them. (iPhone, Apple TV, Web, etc).

@GaryVo

'^_^ Chrome and Silverlight? check system requirements here:

https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

**Chrome is no longer supported, due to restrictions in the browser.

- Install previous version of Chrome?

Unfortunately, Google only supports the current stable version of Chrome and does not provide old version downloads. (Download from 3rd party websites at your own risk)

I know those of you answering today are doing your best; but, I hope you can pass it along to your supervisors and the PR department at AT&T that this was a total farce. You've answered over each other with answers that didn't agree. You can't answer the real questions people are having because you aren't allowed or simply don't have the information. I don't blame you all at ALL beacuse I know how corporate structures work. Regardless, for posterity or my own stupidity I will ask a couple of questions below:

Will you please pass this very thread of questions along to corporate and PR? They need to see how unhappy many, many of us are. From these forums to Reddit to other areas we are not happy with this service. It's a disaster for a launch in many ways. Sure it's "exciting" to borrow a term used earlier but it's not working as all the press is saying it SHOULD work. And we're being told time and time again to go to those articles on the support site that say something should work but it isn't. It's frustrating.

Is there any plan to make the default selection "Guide" rather then "Search" when you pull down the top menu on Fire/AppleTV? That adds extra and unecessary clicks/swipes that are annoying.

Is there any active fix already in the works regarding the issues with On Demand being so far behind and having gaps in content? You aren't providing sign ons (this should be accelerated) for many networks yet they're so far behind as to be worthless to anyone watching current shows. Even the networks themselves provide the info later the same day or next day. We should be given some option here.

Will we ever get customer service that can respond to us individually?