Jimvolfan's profile

Contributor

 • 

1 Message

Sun, Dec 21, 2014 2:20 PM

Frequent Disconnects

I frequently get disconnected from U-verse internet.  I have several computers connected, but this is the only one that disconnects randomly.  I'm right by the modem, so it's not a signal strength issue.  There are 3 Windows 7 laptops connected, and this is the only one that has the disconnection issue.  I haven't changed any network settings since the AT&T technician hooked it up.  What I have to do is click the connection icon, disconnect and reconnect.  This happens every 20 minutes or so.  Sometimes it will go for 2 or 3 hours, but that is rare.  The other 2 Windows 7 laptops don't lose connection. 

Jeffster

ACE - Professor

 • 

2.6K Messages

8 y ago

Take a look at this post from Somejoe7777.

 

 

mibrnsurg

Expert

 • 

20.4K Messages

8 y ago


@Jimvolfan wrote:

I frequently get disconnected from U-verse internet.  I have several computers connected, but this is the only one that disconnects randomly.  I'm right by the modem, so it's not a signal strength issue.  There are 3 Windows 7 laptops connected, and this is the only one that has the disconnection issue.  I haven't changed any network settings since the AT&T technician hooked it up.  What I have to do is click the connection icon, disconnect and reconnect.  This happens every 20 minutes or so.  Sometimes it will go for 2 or 3 hours, but that is rare.  The other 2 Windows 7 laptops don't lose connection. 


Also see the SJ post:

Please Read for a Potential Solution

For many people, the DHCP problems with the 2Wire/Pace/Motorola routers can be solved by configuring the RG as follows:

1. Go to http://192.168.1.254/ and find the RG's wireless configuration page.

2. Change the setting "Wi-Fi Protected Setup" to Disabled.

3. Change the setting "Authentication Type" to WPA2-PSK (AES).

4. Click the "Save" button at the bottom.

5. This procedure may ask for your RG's password. The default password for your RG is printed on a sticker on the side of the RG (3600HGV, 3800HGV-B, 3801HGV and NVG589/510) or on a white sticker on the backup battery (i3812V).

Disabling WPS should help with the DHCP timeout issue and general wireless connection problems.

Setting authentication specifically to WPA2-PSK/AES improves connection reliability on Macs and other Apple products. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.