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Defilled's profile

New Member

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2 Messages

Sat, Jul 30, 2022 4:54 AM

Ethernet issues

Hello, I recently got a new pc and have always used a wired connection except.. it doesn't work? The cable hooked up to any other device works and lowering the negotiation to 10Mb in my ethernet adapter will allow it to connect.

I have a Z690 Strix wifi D4 which had the i225-V intel driver. I have a Pace 5268 AC for my RG with the wireless "internet" (if you can call it that). I'm thinking it's purely a negotiation issue though I'm not sure what my next step should be.

gr8sho

ACE - Professor

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3.8K Messages

4 months ago

Factory reset the gateway and if the problem persists, call the trouble in.   

Do you have Uverse TV there as well?

ATTHelp

Community Support

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203.5K Messages

4 months ago

We understand that you're having trouble with your Ethernet connection, Defilled. We're here to help.

 

As gr8sho stated, a factory reset would be best in this situation. Please try doing the factory reset, and let us know what happens. Also, you can check out this artcle that can help troubleshoot your wired connection.

 

Looking forward to your reply.

 

Charles, AT&T Community Specialist

tonydi

ACE - Guru

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8.4K Messages

4 months ago

@Defilled   If the reset didn't help and you've tried a different cable, you could try hooking up a small gigabit switch (like THIS) between the PC and the Pace.  That often solves the negotiation issue.

New Member

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2 Messages

4 months ago

@tonydi I've been looking around and saw the gb switch solution, was just hoping that something else would work. Even just tried forcing the negotiation to 1gb in the RG and still won't let me connect unless I set the negotiation to 10mb in my network adapter :( Just gonna have to bite the bullet and pay some more money then

tonydi

ACE - Guru

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8.4K Messages

4 months ago

I hear ya.  Fortunately it's not a lot of money and if you get it from someplace with a good return policy and it doesn't work you can just send it back.

JefferMC

ACE - Expert

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30.2K Messages

4 months ago

Have you looked into making sure you have the newest firmware and drivers for that Intel adapter?  Some Intel Ethernet cards have had negotiation issues that were fixed by firmware updates.  When all a card had to do was figure out 10 vs 100, things were easy, but now the card has to figure out which of multiple multi-gig Internet specs is in use, if any, and check 100 and 10, and MDI, and half/full duplex, all in cooperation with the device on the other end which could be made by hundreds of different companies with different ideas on how to read the spec on negotiation.  Honestly, it's a wonder things "just work" as often as they do.

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