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sebald01

Tutor

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6 Messages

Mon, Jan 18, 2016 8:43 PM

Ethernet Connection Issues

I purchased a new HP desktop with Win10 installed.  The Ethernet connection has not worked from the beginning, I can only use WIFI.  I tested the modem by plugging into my laptop and it works without any problems, my laptop is still on Win7.  I purchased a new Ethernet cable, unistalled the drivers and ran every troubleshooting I could find.  Contacted Geeksquad since I bought the computer at BestBuy and they wanted me to bring in and charge me to look. Contacted HP and they want to restore the computer and then take in for service if that doesn't work.  Contacted AT&T support and was told that the modem needed to be configured to Win10 and they could do that, but they want to charge me.  I don't think I should have to pay my ISP to fix an internet connection issue on a brand new computer.  If I can't get it fixed, I'm dropping AT&T for all of services (TV, internet, home phone and cell phones).  My modem is an AT&T uVerse Arris NVG589.

Responses

Tutor

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4 Messages

3 years ago

I am having the same problem.  When trying to connect via ethernet, it tries, but says "Network cable unplugged".   It will work wirelessly, but not wired.  I have an HP Pavilion 500-PC Series desktop computer that is 3 years old.  I upgrade from Windows 8.1 to Windows 10 last year and all has been well.  I had dsl high-speed internet at the time.  Two weeks ago I upgraded to ATT U-Verse fiber internet, and my desktop cannot connect via ethernet.  The ATT U-Verse is 5268-AC.  The desktop has Realtek PCLE FE Family Controller.

AT&T has sent out two technicians, but neither knows how to fix it.  A laptop plugged into the same ethernet cable works fine.  I've taken my desktop to three different repair stores, and it works fine there connected to their routers.The only thing I have found to do if I want to connect wired is to change the adaper settings on this desktop so that Speed & Duplex reads 100mbps Half-Duplex instead of Auto Negotiation.  At half-duplex, sending and receiving can't happen at the same time, so speed is slower, but it stays connected this way.

I think the problem has to be some kind of setting or something, but nobody seems to know.  There is some kind of conflict between this particular desktop and the new ATT U-Verse router.  Very frustrating.  I've tried everything.

Contributor

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3 Messages

3 years ago

I too have the exact same problem and have given up trying to connect via a secured cable. Wireless connection appears to be the only option.

Contributor

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1 Message

2 years ago

Im having similar issues with my new hp laptop. I have ATT. My ethernet connection drops every minute. I have a new modem, new ethernet cables, rebooted my modem, rebooted my laptop, and even tried to connect at my sister's house. I took it to best buy but they claim it does not do it in the store. I read about a usb ethernet but havent tried it. I need assistance asap. I was supposed to start training for a new job today but cant because I need hard wired internet. I was thinking about switching companies. What stores carry the usb ethernet?

Contributor

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2 Messages

2 years ago

This got me connected 🙂 thx

New Member

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5 Messages

a month ago

I love how every AT&T response in EVERY thread for 3+ years is completely useless or refusal to take responsibility. I have a perfectly fine computer, with a perfectly fine ethernet cable, in a perfect location for internet service. AT&T's internet DOES NOT WORK, and they do not give a (Edited per community guidelines). I'm paying for 50mbs fiber, and get 4mbs download on ethernet, IF it decides to connect at all? Cancel subscription.

(edited)