Ethernet Connection Issues
I purchased a new HP desktop with Win10 installed. The Ethernet connection has not worked from the beginning, I can only use WIFI. I tested the modem by plugging into my laptop and it works without any problems, my laptop is still on Win7. I purchased a new Ethernet cable, unistalled the drivers and ran every troubleshooting I could find. Contacted Geeksquad since I bought the computer at BestBuy and they wanted me to bring in and charge me to look. Contacted HP and they want to restore the computer and then take in for service if that doesn't work. Contacted AT&T support and was told that the modem needed to be configured to Win10 and they could do that, but they want to charge me. I don't think I should have to pay my ISP to fix an internet connection issue on a brand new computer. If I can't get it fixed, I'm dropping AT&T for all of services (TV, internet, home phone and cell phones). My modem is an AT&T uVerse Arris NVG589.