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2 Messages

Sun, Jan 26, 2020 4:42 AM

Does this Community forum include At&t ACCESS members?

I only have the Access program for my Internet needs, and until recently I've been 100% satisfied.

It almost seems that as soon as I logged in to pay my bill, I was curious about the SMART HOME MANAGER. Since I hit that section of my dashboard, I can NO LONGER receive WiFi Internet with my Sony Vaio Laptop. I continually try and always receive the same response "password mismatch". Nothing works!!

But, what makes it even more confusing is that there are iPhones that connect easily, pus Amazon Fire tablets, even close friends devices connect fine by simply entering our home. Wile I'm stuck using an ethernet cord just to receive Internet service,=,


Brand User



114K Messages

2 months ago

We're here to help, @MiMiMe!


Just to clarify, your laptop can't connect via Wi-Fi and only via an ethernet cord, correct? If so, you may need to look into troubleshooting that specific device since it is the only one experiencing the issue.


At the moment we recommend changing your Wi-Fi password via the Smart Home Manager, and trying to log back into your Wi-Fi on your laptop.


Let us know if this helps- we hope to hear back from you!


Donovan, AT&T Community Specialist

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