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JDW8914's profile

Contributor

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2 Messages

Friday, April 3rd, 2015 7:15 PM

Data Cap for UVERSE Internet?

I heard there is a 250 GB cap for the internet? I currently have Bright House with no cap and am thinking of switching over. Should I be concerned about this?

Accepted Solution

Official Solution

Community Support

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6.7K Messages

8 years ago

Have questions about the new Internet Data Plan? Visit our site for facts about your data plan!

 

And make sure to review our Broadband Usage FAQ.

 

Thanks

ATTJohnCS, AT&T Community Specialist

(edited)

New Member

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25.7K Messages

9 years ago

Nope.  No Caps yet.  At least for U-verse HSI.  It's in the fine print but has never been enforced.  I don't think they have figured out how to seperate the internet usage from the TV service.  Even if you only get HSI with no TV they still don't enforce it.

ACE - Professor

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7.8K Messages

9 years ago

What he said. A 250 gig cap for U-Verse was supposed to be introduced several years ago. The deadline came and went without fanfare. There may or may not be a cap for other AT&T services. (I do believe AT&T wireless has a cap, after which they drastically slow speeds. The U-Verse cap was supposed to send 1-3 warnings, after which they would charge extra for overages. Essentially, you'd buy extra data.)

 

There is a data calculator here which indicates that you'd have to do HEAVY online activity and LOTS of it in order to go past the proposed cap.

Let's say you send/receive 10,000 emails (not via gmail or similar website, but actually download to your computer.) Add in 2500 songs per month, 2010 photos uploaded/downloaded, 161 hours playing online games, AND spend 80 hours...two entire workweeks watching HD videos.

 

...and, considering a lot of your time watching TV would be watching a U-Verse channel like AMC, HBO On Demand or ESPN, you wouldn't be using your data.

 

Even with that amount of data, you're still about 22-28 gig away from the cap. You would have used 222 gig of data which is a tremendous amount.

 

I think people who complain about caps are those that just have internet and probably spend too much time watching Netflix...you're not watching Netflix 4 hours a night between going out with friends, watching other stuff on TV, reading books, etc.

Tutor

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5 Messages

9 years ago

if they do not have a cap...then why is this on my online order form right now?

Ordered Items AT&T U-verse Internet Max

An early termination fee of up to $180 may apply if U-verse services are terminated before end of term. After 12 months, standard rates apply unless cancelled by customer. Customer must maintain qualifying services for continued receipt or credit.

U-verse Internet price includes 250GB of data/mo., $10 for each additional 50GB, with a maximum monthly overage charge of $30. For more information, go to www.att.com/internet-usage

 

Here is the chat i have going on right now because i just asked the rep to cancel my order...he asked why:

 

Me: the rep failed to mention a very important fact...U-verse Internet price includes 250GB of data/mo., $10 for each additional 50GB, with a maximum monthly overage charge of $30.

 

Wyatt: That is not true, Yolanda. I would like to inform that there are so many customers with AT&T U-verse and they all are using unlimited data. This form is not updated or provided by mistake. We are from technical support team and we have correct details. I would like to inform that we don't have any tools to measure the data usage and now we are providing unlimited data.

 

Me: then WHY is it on my order form? i'm looking at it online right now

 

Wyatt: I'm sorry for the inconvenience. I don't have the details about online form. It quite possible that this has been updated wrongly there. However, as of now, we are aware that there is a unlimited data usage with AT&T U-verse and there is no cap. I would recommend you to confirm this with our sales team tomorrow before canceling the order at 1800-288-2020.

 

Me: cancel it now please...i see what i am seeing with my own two eyes. If you don't have caps, then the verbiage should not be on the order form. It is there so AT&T can change their mind and start enforcing it whenever they want because it is in writing on the order form.

 

I confirmed that i don't have data caps with time warner and have never paid overage charges and between my son, daughter and i, we are data hogs...just can't take the chance they start enforcing it. 

 

ACE - Expert

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35.9K Messages

9 years ago

Why does your pillow have a tag on it that says "Do not remove?"

 

Why does your hair dryer say "Do not operate while standing in water?"

 

The deal is that they want to keep their options open.  Right now they're electing to not enforce the documented cap.  That could change next month, next year, or never.  Or somewhere in between.  Until then, there might as well not be a cap.  And TWC could decide to have one tomorrow, so...

 

Tutor

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5 Messages

9 years ago

People who complain about caps are people concerned about exceeding the data caps for a reason...my job for one makes me a data hog...so does my son's xbox playing and yes, we all stream movies and music. There is nothing wrong with that. 

Tutor

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5 Messages

9 years ago

AT&T is leaving it in writing on the order forms and online so if they change their minds, everyone will be affected and if you want to leave after that, you must pay the early termination fee. 

 

As for Time Warner, i just confirmed earlier today with a TimeWarner Supervisor..and yes, i got it in writing, that first, they have no plans for data caps...and if for some reason, Comcast decides to impose data caps, it would only affect NEW customers...all others would be grandfathered in to unlimited data.

 

ACE - Expert

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35.9K Messages

9 years ago

What does Time Warner and Comcast have to do with each other?  Nothing... that deal's off.

 

If that piece of paper is not signed by an officer of the company, it will hold about as much water as a coffee filter in any dispute.

 

 

Guru

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921 Messages

9 years ago

Comcrap caps 300gb in most capped markets.
"An Xfinity Internet data usage plan may apply"
See: http://customer.comcast.com/help-and-support/internet/data-usage-trials/

Tutor

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4 Messages

9 years ago

I'm curious about something. I recently got u-verse and if I had known that att had data caps, I might have not signed up for service (I still might cancel since I only got service a few days ago). Why even say you have a data caps if it's not enforced?

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