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New Member

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4 Messages

Monday, July 27th, 2020 7:42 AM

COVID-19 Overage waived until September 30th?

Is this correct? https://about.att.com/newsroom/2020/unlimited_data.html

 

I have Internet 24. Does this apply to me?

 

In my account, I see I went over the 1 TB data limit. Will AT&T waive the overage at the time of billing?

Accepted Solution

Official Solution

ACE - Expert

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32.3K Messages

4 years ago

That is an official page of theirs. If the information on the page doesn't answer your question, hopefully one of their employees (off-the-clock) could chime in with a clarification. Otherwise you might need to call them for more details.

 

In addition to their news pages, here is their general Covid reference page.

https://about.att.com/pages/COVID-19.html

New Member

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4 Messages

4 years ago

Thanks. I do believe what the official page says is correct, but I'm curious why my usage page still shows an overage. Hopefully an employee can answer my other question:

 

"In my account, I see I went over the 1 TB data limit. Will AT&T waive the overage at the time of billing?"

New Member

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4 Messages

4 years ago

So I called AT&T and both people whom I talked to had no idea this was even a thing. Hopefully, someone more knowledgeable can chime in on this tread.

New Member

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4 Messages

4 years ago

Update.

 

I talked to two (more knowledgeable) AT&T people and they confirmed that data overages are waived for both Fiber and Internet.

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