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4 Messages

Sat, Apr 4, 2020 11:48 PM

Copyright tutorial not working

I received a notice saying I had to complete a copyright tutorial but it is giving me an error page. I have tried clearing my cache, clearing cookies, and using different browsers/machines and all of the tutorials are broken. Please help

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ATTHelp

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119.7K Messages

2 months ago

Let us help you with that, @jswatson666.

Thank you for trying those troubleshooting steps. Did you try a different device? If note, we suggest that you try another device and make sure that your flash player (the video player on the computer ) is up- to date.

Here is the direct link to the AT&T Copyright Page. Let us know if you need further assistance!

We're always here!



Yetty, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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4 Messages

I have tried different computers and they are all up to date. The issue seems to be that the tutorial is broken. I need to complete this tutorial this week in order to prevent slowing my internet service down. Please advise.

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ATTHelp

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@jswatson666

 

Let's try something else. Often times a simple reset of the Gateway gets the copyright tutorial to load. If you don't know how to perform a reset, we have instructions on our website. Give it a try and if you still need help, just let us know.

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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4 Messages

This does not work. Can you confirm that the tutorial is not working on your end?

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ATTHelp

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119.7K Messages

We're here to help, @jswatson666!

 

Are your devices getting the proper speed and connection to your network? There's a chance this could also impact your ability to access this content.

 

Due to this, we suggest downloading our free to use Smart Home Manager application, so you can test your device's connection, and confirm whether everything is working properly.

 

Let us know if this helps, we look forward to hearing back from you!

 

Donovan, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.