Contributor
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3 Messages
Copyright Infringement Tutorial
I have received a 4th Copyright Infringement Alert and required to take the tutorial online through the AT&T site. However, I have been trying for days unable to access it. Every time I try to access the page either the page won't load after logging in or I get a "We're Sorry. We cannot process your request at this time" page, EVERY. SINGLE. TIME. I am getting very frustrated with the lack of support from AT&T, since their support page wouldn't work either. And yes, I have tried clearing my cache, cookies, browsing history, etc. and I am 100% sure that it is an issue on AT&T's side because their website needs some serious fixing. Has anyone experienced a similar situation or going through the same thing? If so, please let me know what to do or how you accessed the tutorial page, as I need to get this done before 10/7 or my Internet will be limited. Thanks in advance.
ATTHelp
Community Support
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221.6K Messages
4 years ago
Hi there, @moezaw67.
We have several helpful steps for you regarding the Copyright Infringement Tutorial. You will see several things that you need to know when completing this tutorial.
Have you tried to access this tutorial through a different browser?
Try accessing your mitigation page with different devices and on different networks. Let us know if you still run across this error?
Ariel, AT&T Community Specialist
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moezaw67
Contributor
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3 Messages
4 years ago
Yes, I have already seen that page you referred me to and tried all the steps possible to access it. Again, I am 100% sure this is an issue on AT&T, as the website is broken.
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moezaw67
Contributor
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3 Messages
4 years ago
Finally got it resolved. As I suspected the website is flawed; contacted customer support and they were able to take care of it. If anyone is experiencing the same, I suggest you contact AT&T as well.
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ATTHelp
Community Support
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221.6K Messages
4 years ago
Thank you for your feedback, @moezaw67.
We appreciate you providing us with your thoughts and allowing us to improve. Please allow us time to diligently work behind the scenes, review this error, and correct this. Your ongoing patience is greatly appreciated. Thank you for choosing AT&T!
Ariel, AT&T Community Specialist
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ATTHelp
Community Support
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221.6K Messages
4 years ago
Hi @moezaw67!
Thank you for reaching back to us! We're glad to hear that you finally got it resolved!
Please feel free to reach back to us if you need anything else, we're always here to help!
Thank you for choosing AT&T!
Yetty, AT&T Community Specialist
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