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Copyright Alert Program - AT&T Internet
Brief identifying steps for Copyright infringement:
- There are two basic elements of the Copyright Alert Program. Content owners identify copyrighted content that is being shared over Peer-to-Peer file sharing networks (such as Bit Torrent) and send AT&T a notice of alleged copyright infringement based on the IP Address of the user.
- AT&T then identifies the subscriber based on the IP Address and forwards a copyright alert to the subscriber advising them of the allegation and educating them about online copyright infringement. If AT&T receives additional notices for a particular subscriber account, the copyright alerts will escalate, culminating in measures that may impact the customer's high speed internet connection.
Steps for Customer:
- To login/ address the copyright infringement
o You will want to logon to complete the mitigation tutorial with the primary AT&T Internet member ID for account (same one used to pay bill) with the infringement and complete all steps requested to mitigate this issue.
What happens if customer does not take action?
- Not completing steps to address copyright infringement can cause loss of service
Troubleshoot Mitigation Tutorial page issues
- Make sure you are logging in with your primary AT&T Internet member ID (ex. @att.net, @sbcglobal.net). If you are not sure you can find it here to ensure proper credit for tutorial.
- Password issue:
o You may need to reset password using the reset password help.
- Trouble loading tutorial site try the following:
o Clear cache & cookies in your web browser and try using different browser (Firefox, Chrome, Internet Explorer)
o Reboot both your router and device
- Try accessing mitigation page with different devices and on different network such as a friend’s house and different location that is not at your home.
- Keep in mind that once tutorial steps have been completed it may take an additional 24 hours for copyright infringement to clear for account.
Additional Steps to take to Secure your Router and Wi-Fi
- Set a Strong Password for your Wireless Router
- Turn Your Router’s Encryption On for Wi-Fi
- Make Sure the Firewall is on
- Don’t broadcast your Home Network’s Name
- Use – and Regularly Update – Anti-Virus, Spyware and Firewall Software
*It is important to take these easy steps to help ensure that the only people you authorize can access and use your network
If you opted for 3rd party Review or Arbitration
You will need to access the arbitration site to view the outcome of the 3rd party review request. Typically, these results are also e-mailed to you once a conclusion has been reached for your file.
*For additional information, please go here
Jared, AT&T Community Specialist
AT&T Customer Care
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