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Contributor
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1 Message
Fri, Jun 19, 2015 2:01 AM
Connecting to Facebook
No other website problems, just with Facebook i tried accessing facebook on other device and same
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doublen
Mentor
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37 Messages
6 years ago
I've also requested a credit. Crossing my fingers we get connectivity soon.
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LadyChar
Teacher
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33 Messages
6 years ago
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doublen
Mentor
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37 Messages
6 years ago
I'm just north of Milwaukee, LadyChar. I did get them to promise a minimal credit for being out five days, but he suggested I call them if it stays out longer. Good luck tomorrow!
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RJSinMO
Mentor
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70 Messages
6 years ago
LadyChar, I'm in Crestwood (i.e. St Louis metro).
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LadyChar
Teacher
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33 Messages
6 years ago
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LadyChar
Teacher
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33 Messages
6 years ago
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bdginmo
Mentor
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35 Messages
6 years ago
I am in the St. Louis area and I too am experiencing the issue. It's not just Facebook for me. A lot of the Google services are problematic as well.
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Bass45
Contributor
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1 Message
6 years ago
For some reason this has to do with our service at home - UVerse. I can log onto FB a mile away an even 40 miles away - but not in my own home. This just started 4 days ago. I run a FB store and have no contact with customers now. From what I've read Cust Support isn't helpful. Anyone know that answer?
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skeeterintexas
ACE - Expert
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17.6K Messages
6 years ago
Here's the thread started last Thursday with over 100 post concerning this problem:
https://forums.att.com/t5/Troubleshoot-Internet-Service/Connecting-to-Facebook/td-p/4269271
It appears to be a server problem isolated to the Midwest.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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doublen
Mentor
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37 Messages
6 years ago
yep, Monday morning and we're still down in Milwaukee. Day 6!
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katgi79
Contributor
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3 Messages
6 years ago
Still down in Indiana. I can't believe a company as large as AT&T can't fix a server. I'm ready to go back to Comcast.
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LadyChar
Teacher
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33 Messages
6 years ago
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GeekBoy
Master
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4.1K Messages
6 years ago
From my experience, I wouldn't be surprised if this was a DNS issue. I know that the AT&T DNS servers very strictly adhere to the DNS standards, so if a DNS registration expires, the AT&T DNS servers will return that the server is not found, even though it really is still there at the address which has recently expired. For this reason, I personally use Google, OpenDNS, and several other puplic DNS servers for my home network. If someone at Facebook updated a DNS entry for one of their servers, but entered an invalid address with a large TTL, then that invalid address would have propageted out, aand any server getting that invalid address would not go back to the source until the TTL timer expired.
I have no proof of anything but since the problem impact multiple ISP's, and since the problem only impact Facebook from any of those ISP's it sure sounds to me like it is a Facebook problem (or a routing issue to Facebook). When I saw an outage map on Saturday, it was impacting an area around Chicago, Milwaukee, Indianapolis, and Cleavland. All are in the midwest US (although there was a European area that had been impacted for a few days and appeared to have been resolved by then). Considering that, it almost sounds like a network interconnect issue, and possibly related to an internal IP address conflict, or even an IPV4 address routing if a range of addresses had been long dormant suddenly became active on the internet (due to the address space getting full and new addresses becoming "valuable").
Jerry B.
"GeekBoy"
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LadyChar
Teacher
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33 Messages
6 years ago
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LadyChar
Teacher
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33 Messages
6 years ago
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