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Fri, Jun 19, 2015 2:01 AM
No other website problems, just with Facebook i tried accessing facebook on other device and same
6 years ago
AT&T tells me it's a Facebook problem and to contact them.
I'm sorry, I find it difficult to believe it's not ATT's problem. Everything I try to connect to is slow this morning, and last night I couldn't connect to google for over 30 minutes; even now it's still sporadic,
LadyChar, You got ahold of them this morning? Chat or Phone? If one of them tells me to reboot today, I'm not sure whether to laugh or cry.
That's interesting. So they want you to change your DNS settings.....which would make it SERVER RELATED and not Facebook related! OMG....why doesn't AT&T just admit it and fix it!
ACE - Professor
My Facebook on my computer and with my Iphone app are fine this morning. I had trouble with the app yesterday. My problem this morning is the Youtube app and on the computer.
I do NOT plan on getting hysterical or making calls to media outlets to complain. As with all glitches like this, I am sure AT&T is working on it, and it will be fixed. Please be patient.
I am NOT an employee of AT&T or any of it's branches or subsidiaries.
Well if AT&T are working on it....maybe they should state that. So far all they have told people is that it's a facebook issue. Changing DNS settings would make it server related. When you are paying this kind of money for a service, they should be forthcoming on what they are doing about it and not guide people to yet another forum of complaints. Not professional at all.
I can't access FB, but the latest one on chat wanted me to reboot the router. Did changing the DNS work for anyone?
The last chat guy was a little more real. No answers still and he wouldn't confirm it was a DNS or server issue.
dwinth - This problem has been ongoing since Wednesday. This is now day 5 with zero help or assistance from AT&T. By making media aware, maybe that will force AT&T to at least own up to the fact there is a problem and start working on a fix.
They can also let their tech support know what is going and have them stop reading from the manual on rebooting the modem/gateway or changing settings and come up with a real solution.
I only recently switched to UVerse and am considering switching back to what I had or look at a different provider completely.
If I go to another location on another provider - problem gone, so tell me again how it is not an AT&T problem. I have other people I have talked to that did not know what was going on. When I explained it to them they also wondered why there appears to be nothing being done to alleviate the problem.
How can we improve?
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