Announcements
Protect your device against loss, theft, damage and get expert technical support. Open Enrollment Ends 3/31/21.
Contributor
•
1 Message
Fri, Jun 19, 2015 2:01 AM
Connecting to Facebook
No other website problems, just with Facebook i tried accessing facebook on other device and same
Questions
6K
144
0
0
Responses
katgi79
Contributor
•
3 Messages
6 years ago
AT&T tells me it's a Facebook problem and to contact them.
0
0
doublen
Mentor
•
37 Messages
6 years ago
I'm sorry, I find it difficult to believe it's not ATT's problem. Everything I try to connect to is slow this morning, and last night I couldn't connect to google for over 30 minutes; even now it's still sporadic,
0
0
LadyChar
Teacher
•
33 Messages
6 years ago
0
0
doublen
Mentor
•
37 Messages
6 years ago
LadyChar, You got ahold of them this morning? Chat or Phone? If one of them tells me to reboot today, I'm not sure whether to laugh or cry.
0
0
fhgold
Teacher
•
19 Messages
6 years ago
That's interesting. So they want you to change your DNS settings.....which would make it SERVER RELATED and not Facebook related! OMG....why doesn't AT&T just admit it and fix it!
0
0
LadyChar
Teacher
•
33 Messages
6 years ago
0
0
dwinth
ACE - Professor
•
2.4K Messages
6 years ago
My Facebook on my computer and with my Iphone app are fine this morning. I had trouble with the app yesterday. My problem this morning is the Youtube app and on the computer.
I do NOT plan on getting hysterical or making calls to media outlets to complain. As with all glitches like this, I am sure AT&T is working on it, and it will be fixed. Please be patient.
I am NOT an employee of AT&T or any of it's branches or subsidiaries.
________________________________________________________________
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
LadyChar
Teacher
•
33 Messages
6 years ago
0
0
fhgold
Teacher
•
19 Messages
6 years ago
Well if AT&T are working on it....maybe they should state that. So far all they have told people is that it's a facebook issue. Changing DNS settings would make it server related. When you are paying this kind of money for a service, they should be forthcoming on what they are doing about it and not guide people to yet another forum of complaints. Not professional at all.
0
0
doublen
Mentor
•
37 Messages
6 years ago
I can't access FB, but the latest one on chat wanted me to reboot the router. Did changing the DNS work for anyone?
0
0
doublen
Mentor
•
37 Messages
6 years ago
The last chat guy was a little more real. No answers still and he wouldn't confirm it was a DNS or server issue.
0
0
lazzylyn
Contributor
•
2 Messages
6 years ago
0
0
JCoutts
Tutor
•
5 Messages
6 years ago
dwinth - This problem has been ongoing since Wednesday. This is now day 5 with zero help or assistance from AT&T. By making media aware, maybe that will force AT&T to at least own up to the fact there is a problem and start working on a fix.
They can also let their tech support know what is going and have them stop reading from the manual on rebooting the modem/gateway or changing settings and come up with a real solution.
I only recently switched to UVerse and am considering switching back to what I had or look at a different provider completely.
If I go to another location on another provider - problem gone, so tell me again how it is not an AT&T problem. I have other people I have talked to that did not know what was going on. When I explained it to them they also wondered why there appears to be nothing being done to alleviate the problem.
0
0
Illinoissue
Tutor
•
5 Messages
6 years ago
0
0
Illinoissue
Tutor
•
5 Messages
6 years ago
0
0