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Contributor

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1 Message

Fri, Jun 19, 2015 2:01 AM

Connecting to Facebook

No other website problems, just with Facebook i tried accessing facebook on other device  and same 

Responses

Tutor

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5 Messages

5 years ago

Since no media seem to be picking this up, I think everyone on here that is having problems should contact as many of their local media as they can and tell them about the problem. Also have anyone you know that is having the problem also contact the media. Once they start picking it up, national media will pick it up and we'll see how fast it is restored.

 

As big as AT&T is, I don't think they want more bad press right after they were hit with a huge fine.

doublen

Mentor

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37 Messages

5 years ago

I've just had my husband try to contact the store, and they send us immediately to the automated babble that very helpfully suggests I reboot my computer.  It would be as useful to as to suggest I gargle with root beer. 

doublen

Mentor

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37 Messages

5 years ago

I agree.  Even if it's not, they need to be more forthcoming about the issue and follow-up.

 

doublen

Mentor

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37 Messages

5 years ago

I'm going to contact the Milwaukee Journal and the local news. 

LadyChar

Teacher

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33 Messages

5 years ago

OMG!!!!!   reboot your computer   really??????

I just posted on the att page  under the first video I saw on their page  it says in case you missed it is the title of the video  talking about fortune heros or something.

 

But anyway after my long paragraph of complaints this is what att wrote:

Att response 
 
I understand how you feel. There is a "facebook" issue affecting multiple people with different internet service providers and and not an AT&T U-verse related specific issue. JasmineL- Social Media Specialist

 

LadyChar

Teacher

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33 Messages

5 years ago

I see they posted the video at 4:26 pm yesterday it was the first one I saw on the page.  Just saw everyone else was complaining so I joined in.  sadly no one was commenting on the video

doublen

Mentor

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37 Messages

5 years ago

I've now contacted one Milwaukee news channel.  About to contact all the others.

I'm so fed up with ATT

fhgold

Teacher

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19 Messages

5 years ago

I posted on Facebook under the last canned "It's a facebook issue" reply from the AT&T rep.  I said:

 

"I don't understand why you keep saying it is a Facebook issue. It is a AT&T issue that affects Facebook, YouTube, Instagram etc...Why not just say there are issues and you are trying to fix them? In the article above it states: "The problem is reportedly due to an outage with AT&T who operates a large part of the Internet backbone". Nothing being reported about "other" internet service providers. Come on AT&T!"

doublen

Mentor

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37 Messages

5 years ago

Thank you!  This has become a little obsessive with me, but they really wind me up.  When I first had U-verse installed we had constant problems for 3-4 months followed by a period of ok service.  Now the issues just keep on coming. 

doublen

Mentor

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37 Messages

5 years ago

Now the phone help people are getting very cranky.  And I've contacted chat for the last time.

doublen

Mentor

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37 Messages

5 years ago

All rise and say, "Hallelujah!"  Facebook is now up and working!

LadyChar

Teacher

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33 Messages

5 years ago

Woman Happy           yeah mine is back too almost to the second that i saw your email come through from this att community site.    I had in the mean time used twitter to contact att and they once again said it was facebook.     Hallelujah is right!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  I even sent a copu of that article from Kcci or whatever that paper was that said it was an att issue    

fhgold

Teacher

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19 Messages

5 years ago

Yay!  Great for everyone!

LadyChar

Teacher

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33 Messages

5 years ago

well now uverse/facebook went back down again.  Got to enjoy it for a couple of hours.  Let's hope it does not take 4 days again

doublen

Mentor

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37 Messages

5 years ago

oh joy!  Mine is down again too. 

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