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Contributor

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1 Message

Fri, Jun 19, 2015 2:01 AM

Connecting to Facebook

No other website problems, just with Facebook i tried accessing facebook on other device  and same 

Responses

fhgold

Teacher

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19 Messages

5 years ago

That was the canned answer they gave me.  If I can get FB via wifi then shouldn't it be a U-verse issue?  Can get facebook everywhere except on my PC.

JefferMC

ACE - Expert

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18K Messages

5 years ago

You're saying that you're getting Facebook on the Wi Fi signal in your home but can't get on a PC connected to the same device giving your the Wi Fi signal?

 

Are you running a Facebook App on your Wi Fi connected devices?  The mobile site?

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ACE - Professor

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3.8K Messages

5 years ago

Facebook works fine for me via my U-Verse connection.

 

If other sites work fine via same device and same connection, I'd uninstall and reinstall the FB app via the phone's app manager and not via Apple Store or Google Play. Perhaps something got corrupted in the app.

 

Maybe clear FB cookies and related cache if on computer?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
fhgold

Teacher

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19 Messages

5 years ago

Yes, I am getting facebook fine on my laptop and phone via wifi in my home.  Nothing on the PC.  At&t says it's facebook and vise versa.
fhgold

Teacher

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19 Messages

5 years ago

Yes, I am getting facebook fine on my laptop and phone via wifi in my home.  Nothing on the PC.  At&t says it's facebook and vise versa.

doublen

Mentor

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37 Messages

5 years ago

And the U-verse rep was supposed to return my call, two hours ago, but has not.

FB works on my work computer and in public spaces via their wifi, but not on my home wifi. 

 

This will be my fourth contact with them about this issue.

doublen

Mentor

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37 Messages

5 years ago

now u-verse says it's fb.  I've never had an issue with FB before but I seem to have a u-verse issue at least once a month. 

fhgold

Teacher

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19 Messages

5 years ago

I went to the AT&T Facebook page and complained.  Funny how 2 hours later.....everything is working.  Coincidence?  Maybe....maybe not. 

doublen

Mentor

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37 Messages

5 years ago

Yours is working?  I'm now on my 5th chat and second call with them and  still nothing works.  I'd compalin on FB if I could get it to load!

fhgold

Teacher

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19 Messages

5 years ago

Yes, it's working now.  I had to get to facebook via my phone.  Calling AT&T is useless.  If you actually get anyone that speaks in a language you can understand they pass you through more and more peoiple.  Last time I called I went through 4.  Finally just went to the store.  Got help right away then.  This time it seems a rant on their page has done the trick.

Contributor

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2 Messages

5 years ago

i got the same problem in wisconsin and att dont know how to fix it

fhgold

Teacher

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19 Messages

5 years ago

I'm in Wisconsin also.

ACE - Expert

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16.2K Messages

5 years ago


@doublen wrote:

Yours is working?  I'm now on my 5th chat and second call with them and  still nothing works.  I'd compalin on FB if I could get it to load!





It IS an odd situation. 

 

Some UVerse subscribers have had no issues with Facebook (myself and others) and others haven't been able to log on for 3 days.  And I don't think it's limited to Uverse either.

 

Edit to correct: It is a Uverse thing but limited to the midwest.  Link on this  thread

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
doublen

Mentor

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37 Messages

5 years ago

I guess I'm still not sure what to do. Will they fix it themselves or do I need to alert ATT via FB--although I already have via chat and phone.  And thanks skeeter for finding more out about this situation.  If it was just FB chat, it wouldn't matter so much, but I have things for sale, anad contacts with relatives that can't be accessed another way.

ACE - Expert

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16.2K Messages

5 years ago

According to the info in the link above, ATT is aware and is 'working on it'. 

 

You're located in the Midwest, you have Uverse and you can't access Facebook.  That pretty much sums up the problem.  Not much you can do about it.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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