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Yanyy's profile

New Member

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1 Message

Saturday, September 17th, 2022 6:15 PM

Can’t login to the student portal using AT&T Internet

I’ve been using Internet 500 for a month. But now I cannot even open the sign-in page of Wolverine access using AT&T internet. I think that’s because it’s a SSO page. Similarly, I can’t use zoom or canvas with school account, which also needs SSO to sign in. I’ve tried all of our devices (both windows and Mac), and they all failed when using AT&T internet, while they worked if they were linked to my phone’s hotspot. I’m quite sure it’s the problem of AT&T internet. I also tried deleting cookies, changing DLS address, and restart the gateway and modem, but they didn’t work at all. What should I do to fix this? Thank you!

ATTHelp

Community Support

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207.9K Messages

5 months ago

Hi There @Yanyy, here to help regain access to your student portal.

 

You can follow this reference to help regain access to the secure sites of your choosing:

  1. If you have any firewall programs running, disable them. If you don't have any firewall programs, skip to step 2.
    • Once that is done, attempt to navigate to a secure Web site as described above.
    • If a secure Web site was reached successfully, then the issue lies with the firewall settings, and you should check with your firewall vender for assistance.
    • If you are still unable to reach a secure Web site, proceed to the next troubleshooting step.
  2. In Internet Explorer, click on Help, then click on About Internet Explorer. In the box that opens, verify that your Cipher Strength equals 128-bit. If your cipher strength is less than 128-bit, you must install a high encryption pack, or re-install the browser. If the Cipher Strength is 128-bit, go to the next troubleshooting step.                              
  3. Check your Internet security level for your Internet Explorer browser. If your security level is set to high, then some Web sites will display differently, or not display at all. For more information on adjusting your Internet security level, review your browser's support site to educate yourself on your browser security settings, which control how much is exchanged between your system and the websites you interact with.  Once familiar with the security settings, adjust them according to your level of comfort.

Please reach back out, and let us know if this helps.

 

Latoya, AT&T Community Specialist

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